The Classic Collision brand is built on showing customers that they are heard, respected and supported – from the second they walk in the door. But before that, the brand needs to show that same level of care online so customers know what to expect.
“Everything that I don’t catch, my team catches at Chatmeter or they’re emailing me before I can email them.”
— Bekka Jackson, Brand Marketing Manager
The Classic Collision brand needed to show care online so customers know what to expect before they walk in the door.
Using Chatmeter, the team implemented a workflow and process to respond to every review, escalate issues and resolve customer complaints immediately.
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