Why Businesses Connect Alchemer With Zendesk
Here are a few ways teams put this automation to work:
- Ticket-based CSAT and follow-up: Send satisfaction surveys after support tickets are created, updated, or closed—and automatically write scores and comments back to Zendesk ticket or user records.
- Personalized support surveys: Pull Zendesk user and ticket data (like name, topic, customer type, or last issue) into Alchemer to personalize questions and tailor messaging for each customer.
- Workflow automation from Zendesk events: Use the Zendesk initiator in Alchemer Workflow to start targeted feedback flows when tickets are created, updated, or commented on, keeping internal teams informed and closing the loop faster.
What Our Customers Say
""[Alchemer integrations] puts constant feedback in front of the right people with project management software integrations."
Verified User G2
How To Set Up the Alchemer + Zendesk Integration
Setting this up yourself is pretty quick — and once it’s done, the data flows automatically:
-
Step 1:
Choose the Zendesk integration/initiator and authenticate using your Zendesk subdomain and required credentials. -
Step 2:
Add a Zendesk Integration Action and pick whether to get or update user or ticket records. -
Step 3:
Define which survey or Workflow fields are used to look up records (like Ticket ID or user email), and which responses should be written back to Zendesk user or ticket fields. -
Step 4:
Activate your surveys or Workflows and monitor each run. View setup documentation →
Resources
- E-Guides
Want to see Zendesk + Alchemer in action?
Talk with our team about how to connect customer feedback with your specific needs to drive action.
