New Alchemer University Content! 

Integrated Learning
May 8, 2023

By: Amy Springer, Sr. Digital Content Developer, and Chris Minnich, Digital Content Developer

Alchemer University launches two new programs in May – Alchemer Workflow Use Cases and Build Together Library. In addition, Alchemer University now offers new learning paths.

1. The Alchemer Workflow Use Cases Program includes two courses (with more to come) to help users identify various challenges in running a CX Program, how Alchemer Workflow exists to be the solution to those challenges, and a guided walk-through to build an Alchemer Workflow NPS Program.

    This Program will showcase:

    • Customer Experience Challenges and Solutions 
    • Alchemer Workflow NPS Program 
    • How to Build Together! 

    By the end of this program, you will be able to:

    • Recognize the challenges faced in Customer Experience Departments 
    • Identify the key features in Alchemer Workflow that can be used to solve challenges faced in Customer Experience departments 
    • Identify the value of using Alchemer Workflow as the solution to these challenges
    • Identify the goal of running an NPS Program. 
    • Identify the key Alchemer Workflow features needed to build an NPS program 
    • Build an Alchemer Workflow NPS Program 

    2. The Build Together Library includes seven courses of guided walkthroughs to assist users in the build, customization, sharing, and results of Alchemer Survey as well as the build of Alchemer Workflow.

    By the end of this course, you will be able to:

    • Build an Alchemer Survey utilizing some common features like Actions and Logic
    • Customize an Alchemer Survey utilizing various style features 
    • Test an Alchemer Survey 
    • Establish various distribution methods for Alchemer Survey. 
    • Manage and customize Alchemer Survey Results 
    • Utilize various features under the Tools Tab on Alchemer Survey. 
    • Use the drag-and-drop interface to create a new workflow, arrange steps on a timeline and set up interactions between steps. 

    3. New Alchemer University Learning Paths focusing on:

    • New Users 
    • Alchemer Account Administrators 
    • Use Cases 
    • Build Together 
    • New Programs 
    • Alchemer Survey
    • Alchemer Workflow

    New! Alchemer University Feedback Survey

    We want feedback on your Alchemer University experience so far. The survey can be found here: https://survey.alchemer.com/s3/6314076/Alchemer-University-Feedback

    Since the first program was released in early 2020, more than 77,000 Alchemer users have successfully enrolled and participated in AU Courses to increase their knowledge and usage of the application. Check out our other programs as well:  

    • Beginning Essentials Level 1
    • Beginning Essentials Level 2
    • Account Administration
    • Building Advanced Questions
    • Actions
    • Logic
    • Style
    • Email Campaigns
    • Distribution
    • Managing Responses
    • Reports
    • Exports
    • Tools: Translations and Quotas
    • Passing Data
    • Integrations
    • Alchemer Workflow
    • Alchemer Workflow Use Cases
    • Build Together Library
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