- Brand & Reputation Management
3 ways to close the loop with customers at scale
You’ve collected feedback from surveys, reviews, in-app responses, and support tickets. Now what? For too many companies, the answer...
- Press Release
Alchemer Launches AI Auto-Responder to Transform Customer Review Engagement with On-Brand Automation at Scale
New capability accelerates response times, improves customer perception and advances Alchemer’s AI-driven feedback strategy...
- Loyalty & Retention
The new loyalty model is subscription-based, and feedback programs need to adapt
At what point does a loyalty program stop being a loyalty program, and become something...
- Loyalty & Retention
New research: What diners expect from QSR loyalty programs
Loyalty programs used to be about status. Points, tiers, badges, exclusive offers — the mechanics...
- Press Release
85% of Quick-Service Restaurant Loyalty Members Say It’s All About Saving Money, Not VIP Perks, Alchemer Report Reveals
“Winning the Cost-Conscious Diner” report shows customers join loyalty programs for deals not early access...
- Press Release
Alchemer Positioned As A Challenger In The 2026 Gartner® Magic Quadrant™ For Voice Of The Customer Platforms
Alchemer, a global leader in customer experience and feedback technology, today announced that it has...
- Company News, Gartner®
Explore VoC Platforms Recognized in 2026 Gartner® Magic Quadrant™
The 2026 Gartner ® Magic Quadrant™ for Voice of the Customer (VoC) Platforms delivers an in-depth...
- Alchemer Connect, Alchemer Survey, Customer Experience, Customer Stories, Customer Story, CX
Scaling feedback: How to go from patchwork surveys to a feedback program
Growth is exciting. More customers. More locations. More services. More teams. But growth has a way of revealing...
- Press Release
Alchemer Promotes Ryan Tamminga to Chief Customer Officer
Alchemer promotes Ryan Tamminga to Chief Customer Officer, recognizing his leadership in product, services, and...