Woman drinking coffee, receiving an SMS

As Regulatory Compliance Changes from Carriers, Alchemer SMS Adapts

By Vanessa Bagnato, Director, Product Marketing, Alchemer

SMS distribution is a very popular way of diversifying how you reach customers to ask for their feedback. It’s simply a way of sending an invitation to take a survey via a text message (SMS – Short Message Service) to somebody’s mobile device. Many customers use SMS campaigns for their Alchemer Survey distribution. Please note that Alchemer SMS campaigns can only reach mobile numbers in the USA and Canada.

Regulatory Changes

However, due to regulatory updates from carriers, there are several new requirements for sending messages to mobile devices. In response, Alchemer has made enhancements to our SMS capabilities to ensure we meet both carrier and regulation compliance. These enhancements provide you with improved deliverability of your SMS campaigns.

Phone Verification

We added an automated phone number verification process when you upload contact lists. This improves SMS deliverability in the USA and Canada by verifying that phone numbers are SMS-eligible before any messages are sent. Landline numbers will be automatically removed, ensuring that you only send surveys to mobile numbers, which increases your deliverability rate. A high deliverability rate not only ensures that more people see your invitation, but it reduces the chance of getting flagged for spam.

Optimized for Deliverability

In addition, we incorporated compliance guidelines into the SMS campaign setup and optimized the time of day that messages are sent to support higher deliverability rates and further ensure the success of your campaigns.

An Easy Addition

It’s easy to add SMS campaigns to your Alchemer account and to reach more of your customers. Contact your Account Manager or CLICK HERE to learn more and see a demo.

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