- Analyst Report
The 2026 Gartner® Market Guide for Reputation Health Tracking Providers | Alchemer
Read the 2026 Gartner Market Guide for Reputation Health Tracking Providers. Twelve provider profiles and...
7 numbers reshaping how retailers earn loyalty in 2026
From a 41% stock-out frustration to a 13-point AI trust gap, seven stats from Alchemer’s...
70% of shoppers read reviews. 42% suspect the ones they read are fake.
70.2% of shoppers read reviews before buying, but 42% think they’re fake or AI-generated. Alchemer’s...
Younger vs. older shoppers: why one AI strategy won’t serve both
74% of shoppers under 30 use AI to research purchases, versus 20% of those 61+....
AI is now retail’s fourth most popular discovery channel
17.4% of shoppers found their last purchase through an AI tool, ahead of in-store browsing....
Half of shoppers use AI to shop. Only a third trust what it tells them.
48.5% of shoppers used AI to research a purchase, but only 35.4% trust what it...
Shoppers want honest pricing
67.3% of shoppers say price decides the purchase, but hidden fees rank as the #2...
Service recovery: retail’s most underused loyalty lever
Poor service is the #2 reason shoppers leave a retailer they like. Alchemer’s 2026 data...
The silent shopper problem quietly costing retailers loyalty
Nearly half of shoppers never report a bad experience. Alchemer’s 2026 data reveals why frustrated...
What frustrates shoppers most in 2026, ranked
Out-of-stock items, hidden fees, slow checkout: Alchemer’s 2026 data ranks the top retail shopper frustrations...
80.6% of shoppers had a good experience. So why did 40% shop somewhere new?
Alchemer’s 2026 Holiday Shopper Report found 80.6% of shoppers had a positive experience, yet 40.1%...
- Blog
Switching feedback platforms shouldn’t cost your grocery or convenience chain six months
If your team is considering a move from Qualtrics or another feedback platform, you probably...
- Blog
How to build a CSAT program for independent grocery & convenience stores — without a research team
If you’re running marketing or insights for a 100-location independent grocer or conveniece store, you already know the problem with...
- Blog
Five customer feedback challenges regional grocery and convenience stores can solve today
Silence is quietly costing regional grocers and convenience chains their most loyal shoppers. Grocery and convenience margins leave almost no room for...
- Blog
Are you managing what your grocery shoppers see on Google?
Before a shopper drives to your grocery or convenience store, they check Google. They look...
- Blog
In-Store Expected to Top Online Shopping this Holiday Season, According to New Alchemer Study
New research finds cleanliness is the top driver of guest satisfaction, while generational preferences are...
- Benchmark Report, E-Guide, Research Report
2026 Holiday Shopper Report: 7 Key Loyalty Insights
This report examines what it takes to earn repeat business from the 2026 holiday shopper....
- Benchmark Report, E-Guide, Research Report
2026 Retail Report: Retail AI Adoption Outpaces Consumer Trust
Half of American shoppers are already using AI to research their next retail purchase. But...
- Case Study
How Lids turned brand insights into business impact
Lids set out to better understand its customers, competitors, and market position — but the...
- Webinar
Digital data in Dashboard: what’s possible, what’s new, what’s next
Your in-app feedback now lives inside Dashboard — Alchemer’s analytics platform — so you can...