Retail

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Screenshot of a Gartner report titled “2026 Market Guide for Brand Health Tracking Providers.” The page includes an overview, key findings, and a sidebar with links to learn about AI and Gartner’s research.
  • Analyst Report

Gartner® Brand Health Tracker Report 2026

Tracking brand health to measure and communicate impact can be difficult to manage. Gartner® released...
Orange slide with text How to Increase Your Local Search Presence. To the right are icons of a store, a website URL (www.), and a star, connected by curved arrows in a circular flow.
  • Webinar

How to Increase Your Local Search Presence

In this webinar, we break down what actually drives visibility and how to turn it...
A Forrester Vision Report titled How To Measure Customer Experience Performance And Prove ROI is displayed on a green grid background. The summary section is highlighted in green at the bottom of the report cover.
  • Analyst Report

Forrester Vision Report: How To Measure Customer Experience Performance And Prove ROI

Learn which CX metrics matter most, how to embed insights into organizational decision-making, and how...
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  • Benchmark Report, E-Guide

The State of In-Store Specialty Retail

Free Report: The State of In-Store Specialty Retail What’s driving customers to stores? And what’s...

A woman stands in a clothing store, holding up a hanger with a dress. She appears to be shopping, surrounded by racks of clothes in a spacious, well-lit store with a modern industrial design.
  • E-Guide

The Retail Associates Reputation Ranking Report

Free Report: The Retail Associates Reputation Ranking Report What customers really think of the ten...

A person shops in a grocery store, holding a basket filled with a glass bottle, carrots, bananas, and avocados, while reaching for fresh produce on a refrigerated shelf.
  • Case Study

Brookshire Brothers Case Study

See how Brookshire Brothers partnered with Chatmeter to improve their customer's experience, boost their online...
Webinar slide titled Build a Better Survey: How Top Retailers Build NPS Surveys That Get Results. Includes photos of speakers Rosie Davenport and Chris, with their titles listed. Alchemer logo appears at the top right.
  • Webinar

How Top Retailers Build NPS Surveys That Get Results

Learn how to design, launch, and optimize Net Promoter Score (NPS) surveys that real shoppers...
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  • E-Guide

The Marketing Leader’s Guide to the CFO

It’s no secret, the value of a great customer experience is well known and appreciated....
Close-up of hands typing on a laptop keyboard and another set of hands holding a green smartphone. The background features a grid pattern and an orange square with a stylized A and a plus sign.
  • E-Guide

The Marketer’s Vendor Comparison Guide for Customer Feedback Platforms

In this guide, you’ll learn about the spectrum of available customer feedback platforms, understand the...
A concert crowd with raised hands and confetti in the air. Text reads: Alchemer Unforgettable Experiences AEG Fan-to-Brand Magic. Transforming Moments into Memories Across Iconic Events and AEG Webinar experiences.
  • Webinar

Fan-to-brand magic: Turning live moments into measurable impact

How do unforgettable fan experiences become long-term brand value? Step into the spotlight with AEG...
A white truck with red and black text saying "Ryder. Even better."
  • Case Study

How Ryder uses Alchemer to deliver ROI through customer and employee feedback

As Ryder’s Senior Director of Customer Insights, John Trenholm is responsible for delivering measurable value...
A person trying on glasses in an eyewear store.
  • Case Study

Scaling support without losing sight of customers: How real-time feedback gave an eyewear brand a sharper view of customer needs

This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders...
A video player screen shows a webinar titled Automating feedback to improve ecommerce experience by Alchemer, featuring Rosie Davenport and Justin Falk, with their photos and titles displayed. Two speakers are visible on the right.
  • Webinar

Automating feedback to improve the eCommerce experience

In this fast-paced, 20-minute webinar, you’ll see Alchemer Connect in action, including a live demo...
A presentation slide titled Automate feedback: Make your CRM smarter by Alchemer, featuring Rosie Davenport, Director Product Marketing, and Justin Falk, Product Manager, with small photos of each presenter.
  • Webinar

Automate feedback: Make your CRM smarter

Ready to unlock the true power of your CRM? Join us for a quick but...
A person wearing a denim jacket and beanie is shopping in a supermarket. They are pushing a cart and opening a freezer door while looking inside. Shelves of groceries are visible in the background with another shopper nearby.
  • Case Study

How Grocery Outlet turned feedback into app store success 

By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its...
A person browses clothes on a rack in a retail boutique, while another uses a point-of-sale terminal at the counter. The background features a dark grid pattern with an orange geometric logo.
  • E-Guide

The Retailer’s Guide to Automating and Integrating Customer Feedback

Today’s shoppers expect more than great products; they expect responsive, personalized experiences at every touchpoint....
Two people hold shopping bags in a mall, one bag labeled SALE—a snapshot of the retail industry. Below, hands use a card reader for payment. The background features a green grid and an orange square with an A symbol.
  • E-Guide

The Retail Industry’s Guide to Collecting Customer Feedback

For today’s financial services firms, understanding your customers’ needs requires a seamless, multi-channel approach. Whether...
A busy train station with people walking in all directions, some blurred from motion. Commuters use escalators, check phones, and gather near signs—a scene that could inform any tech company customer experience
  • Checklist, E-Guide

The Retail Industry’s Blueprint to Leveling Up CX

In today’s highly digital retail world, standing out isn’t just about what you sell or...
A person wearing an apron sits at a table with papers, pen in hand, and jewelry display trays. Behind them is a workshop with tools and shelves.
  • Case Study

Pawn America Case Study

See how Pawn America partnered with Chatmeter to increase star ratings, enhance customer experience, and...
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  • Case Study

How Alchemer supports Publishers Clearing House’s digital evolution

Alchemer helps PCH collect and connect their data, enabling PCH to develop a robust system...
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