If you’ve ever thought about leaving your survey platform but stopped at the question “okay, but how would we actually move everything?” — this webinar was made for you.
In “Switching to Alchemer: A Practical Guide to Onboarding and Migration,” Alchemer’s Rosie Davenport (Senior Director, Product Marketing) sits down with Joe Stoltz (Director of Customer Engagement) to walk through exactly what happens when a team moves its feedback program to Alchemer, from first login to fully up and running. Joe leads the teams behind Alchemer’s support, onboarding, and professional services, so when he says “we’re ready when you’re ready,” he’s the one making it true.
Watch the on-demand recording, or read on for the highlights.
Two paths to migrate, and how to pick yours
The heart of the webinar is a practical breakdown of your two options for moving to Alchemer.
Path one: Assisted migration. If your program is complex or your team is stretched thin, Alchemer’s experts handle the heavy lifting. Joe walks through the full six-step process: evaluating which projects actually need to move (hint: it’s rarely all 300 of them), scoping cost and timeline upfront, automated conversion, expert validation, and launch. No hidden fees, no six-month implementation slog.
Path two: Rebuild it yourself. If your program is simpler, your budget is tight, or you’re already a survey power user, the DIY route gets you hands-on fast. Onboarding support is included with every account at no extra cost.
Why do teams switch survey providers?
Alchemer recently surveyed the market on why teams leave their feedback platforms, and four reasons came up again and again:
- The platform is hard to use
- Costs are high
- Customer support falls short
- Innovation has stalled
Joe addressed each one head-on. Alchemer’s G2 badges, including Fastest Implementation, Best Estimated ROI, and Easiest To Do Business With, come straight from customer reviews. On cost, Alchemer is intentionally positioned as a high-value platform, not the most expensive one. And on features: if Alchemer doesn’t have the integration you need, the team can typically build it in weeks, not months.
The proof point that stands out most? When Alchemer surveyed its own platform customers, 84% said they completed onboarding and got their program running in two weeks or less.
The big news: An automated Qualtrics conversion tool
This webinar also marks the launch of Alchemer’s automated conversion tool for Qualtrics migrations. It ingests the .QSF files you export from Qualtrics and rebuilds your surveys — structure, logic, branching, and all — on the Alchemer side.
The impact is dramatic. A 300-question survey with complex logic that might take a person 20 hours to rebuild manually now takes about one hour. And every converted survey still gets a human expert review to catch the spots where platforms handle things differently, so your program launches working the way your business expects.
As Rosie put it, few platforms in the market combine this mix of speed, low cost, automation, and human expertise.
A live demo, start to finish, in under 10 minutes
To show how fast the DIY path can be, Joe builds a working feedback program live. In roughly eight minutes, he creates a Net Promoter Score (NPS) survey from a template, customizes the questions, sets up a Slack integration that pushes responses to a channel in real time, imports historical response data from a CSV, and pulls up one-click standard reports, historical data included.
If you want to see what “fastest implementation” looks like in practice, this demo is worth the watch on its own.
Support that’s included, not an upsell
The webinar closes on what happens after you’re up and running. Every Alchemer customer gets live support included, with no extra fees and no tiers. The team typically answers the phone within a minute and responds to email in under an hour, and they stay with you until the problem is solved. That commitment shows: Alchemer’s support team has maintained an average NPS of 95, up from 94 the year before.
And how long does the average migration take? Joe’s answer: about the same two-week timeframe as onboarding. Weeks, not months.
Watch the full webinar
Whether you’re actively planning a move or just want to know what’s possible, this session is your roadmap to switching with confidence. Watch the on-demand recording of “Switching to Alchemer: A Practical Guide to Onboarding and Migration” here.
Ready to talk through your migration? Reach out to our team.