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A hand adjusting the time on a round, white wall clock with black numbers and hands, set against a yellow background.
  • Alchemer Survey, Survey Tips
The science of survey timing: When to send surveys to maximize response rates
Alchemer white Rune logo on a black gridded background
  • Alchemer Pulse, Customer Experience
Alchemer highlighted in Forrester’s best practice report on GenAI 
A woman with long hair is sitting at a desk engaged in a video conference on her laptop. Another laptop displays colorful charts. The background includes sticky notes on a wall and a potted plant, creating a casual office setting.
  • Customer Experience, Customer Feedback, Voice of the Customer
Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities
Image featuring the text The Big Bank Theory 2024 Winner in orange, with Alkami in white as the winner for Best Banking App, all set against a dark purple background.
  • Customer Story
Alchemer customer, Alkami, recognized as Best Banking App in 2024 
A person wearing a yellow sweater and jeans types on a laptop while sitting on a couch. The image is focused on their hands and the keyboard.
  • Alchemer Survey, Survey Tips
Survey smarter: four ways to improve your survey strategy
Alchemer white Rune logo on a black gridded background
  • Company News, Press Release
Alchemer names Martin Mrugal as CEO
A team of customer service representatives working at their desks in an office. A woman in the foreground is wearing a headset and smiling at her computer screen. Two colleagues are in the background, also using computers and headsets.
  • Customer Experience, Customer Feedback, Sentiment analysis, Text analytics
The support team’s guide to customer obsession
Two people are working at a desk. One is writing in a notebook, while the other uses a calculator. A laptop is open in the foreground. Documents are spread across the table, suggesting a collaborative work or study session.
  • Customer Experience, Customer Feedback
The marketer’s guide to customer obsession 
Two women sitting at a table in an office setting. One woman, with curly hair and glasses, is using a laptop and laughing. The other woman, with long hair, gestures with her hand. A blurred person is in the foreground.
  • Alchemer Survey, Integrated Feedback
What makes Alchemer so easy to use? 
Two product managers stand in front of a glass wall covered in sticky notes. They seem to be discussing or organizing tasks for different quarters (Q1, Q3, Q4) as labeled on the wall. The scene suggests a planning or brainstorming session.
  • Customer Feedback, Product Feedback, Product Management
The product manager’s guide to customer obsession
A hand holding a blue pen points at a colorful bar chart on a piece of paper. Below the bar chart is a line graph with two lines. The background is a wooden table.
  • Customer Churn, customer experience (CX) metrics, Customer Satisfaction (CSAT) , Net Promoter Score (NPS)
The key customer experience metrics to gauge CX success 
A woman in a sweater sits at a wooden table using a smartphone to review her spend on her financial services app. A laptop, open notebook, and pen are in front of her. She appears focused on the task, with soft natural light filtering through sheer curtains.
  • Customer Experience
A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
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