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  • Blog

You’re collecting feedback, but what happens next?

You’re gathering valuable, high-quality feedback through surveys, in-app interactions, or other channels. But once that...

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Alchemer names Ramesh Kandukuri as CTO

Experienced technologist Ramesh Kandukuri brings passion and expertise to leader in CX technology LOUISVILLE, Colorado,...

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How tech companies break down data silos to make CX a company-wide priority

The blog post references our new e-guide, “The Tech Company’s Blueprint to Leveling-Up Customer Experience”....

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Mastering multi-location feedback: How to improve customer experience at scale

For businesses operating across multiple locations, customer feedback is a crucial asset in maintaining consistent...

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Master omnichannel feedback: 6 key channels you can’t afford to miss

This post references our latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel...

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5 ways non-profits can use feedback to push their mission forward 

For non-profits, every dollar and every decision counts. Maximizing impact while staying within budget requires...

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The overlooked differentiator: How customer support fuels success 

Why customer support is an overlooked differentiator   Product features, pricing, and branding all play key...

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Using personalization to boost loyalty program engagement

The following blog references the recent Forrester report, titled “Use Personalization to Activate Loyalty Program...

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How do I respond to a negative review on Google? 

Negative reviews happen. Even the most customer-focused businesses have off days, missteps, or misunderstandings. But here’s the...

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How to reply to positive reviews: Examples, templates & best practices 

Getting that elusive five-star review feels good—but don’t stop and pat yourself on the back.  Replying to positive reviews isn’t just about...

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The best review management software: How to take control of your online reputation 

Online reviews aren’t just digital noise—they’re the pulse of your reputation. Whether it’s Google, Facebook,...

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CX trends that are shaping the future of retail 

With rising customer expectations and increasing competition, retailers must embrace new trends and innovations to...

Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
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Consumers want to be heard – how omnichannel feedback helps you tune in

This post references out latest e-guide, “Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel...

Four people in a casual office setting are engaged in a discussion around a wooden table, seamlessly weaving AI-powered CX strategies into their conversation. One person stands while the others sit with laptops and notebooks. The room features warm lighting and modern decor, with plants and pendant lamps in the background.
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5 steps to transform feedback into action with AI-powered CX

This blog references our new e-guide, titled “The Complete Guide to CX Transformation”. You can...

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Transform your CX strategy in 2025

This blog references our new e-guide, “The Complete Guide to CX Transformation”. You can download...

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5 questions tech companies should ask before purchasing a CX platform

Think about a time you made the perfect purchase. You had a need, you did...

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4 ways to improve public service delivery without blowing the budget

This blog post references our case study on the City of Salem. To read the...

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Reputation management for businesses: a smarter way to build trust

Let’s be honest: reputation management used to mean spinning the message. Today, effective reputation management...

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What CMOs need to know for their next brand health tracking study

The following blog references the recent Gartner® report, titled “Market Guide for Brand Health Tracking...

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A feedback driven approach to curriculum development and student services 

One of the most valuable resources for educational institutions is feedback. Input from teachers, staff,...

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