- Press Release
Alchemer Launches AI Auto-Responder to Transform Customer Review Engagement with On-Brand Automation at Scale
New capability accelerates response times, improves customer perception and advances Alchemer’s AI-driven feedback strategy...
- Loyalty & Retention
The new loyalty model is subscription-based, and feedback programs need to adapt
At what point does a loyalty program stop being a loyalty program, and become something...
- Loyalty & Retention
New research: What diners expect from QSR loyalty programs
Loyalty programs used to be about status. Points, tiers, badges, exclusive offers — the mechanics...
- Press Release
85% of Quick-Service Restaurant Loyalty Members Say It’s All About Saving Money, Not VIP Perks, Alchemer Report Reveals
“Winning the Cost-Conscious Diner” report shows customers join loyalty programs for deals not early access...
- Press Release
Alchemer Positioned As A Challenger In The 2026 Gartner® Magic Quadrant™ For Voice Of The Customer Platforms
Alchemer, a global leader in customer experience and feedback technology, today announced that it has...
- Company News, Gartner®
Explore VoC Platforms Recognized in 2026 Gartner® Magic Quadrant™
The 2026 Gartner ® Magic Quadrant™ for Voice of the Customer (VoC) Platforms delivers an in-depth...
- Alchemer Connect, Alchemer Survey, Customer Experience, Customer Stories, Customer Story, CX
Scaling feedback: How to go from patchwork surveys to a feedback program
Growth is exciting. More customers. More locations. More services. More teams. But growth has a way of revealing...
- Press Release
Alchemer Promotes Ryan Tamminga to Chief Customer Officer
Alchemer promotes Ryan Tamminga to Chief Customer Officer, recognizing his leadership in product, services, and...
- Feedback Collection, Market Research, Product News, Survey Tips, Voice of the Customer
Delighted is shutting down
What to look for in your next feedback platform. If your team has relied on Delighted for customer feedback,...