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A woman with long hair smiles while holding a tablet near a window. She is wearing a light-colored blouse, and the window reflects the outside view of clouds and buildings. The setting appears bright and modern.
  • Survey Tips
5 Quick Tips to Improve Survey Response Rates 
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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Mobile Marketing, Ratings & Reviews
Why App Ratings are Critical to ASO Marketing Strategy
Three people stand in front of a transparent board with drawn diagrams and sticky notes. One person, on the left, writes on the board while the other two look on thoughtfully. The setting is a modern office with large windows.
  • Customer Feedback, Customer-Centricity, Employee-Centricity, Voice of the Customer
The Top Four Reasons Why Customer Experiences are Suffering 
Close-up of a person using a smartphone with icons of envelopes floating above, symbolizing email or messaging. The persons nails are painted red, and the background is blurred, focusing on the hand and smartphone.
  • Customer Feedback, Features, Survey Tips
Discovering How to Use Contact Lists – An Answer to One of Your NPS Questions
  • 2 min
A woman with long brown hair and glasses is sitting at a desk, typing on a laptop. Behind them are two overlapping digital screenshots showing dashboard reports and sharing options. The setting is a modern office with light-colored walls.
  • Company News, Product Enhancements, Product News
Product Update: Alchemer delivers more performance and reporting improvements
A woman with long blonde hair, wearing sunglasses and a black top, is looking at her phone. She is seated at an outdoor wooden table with blurred buildings and trees in the background under a clear blue sky.
  • Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap
3 Great Examples of Brands Using Voice of the Customer Solutions
A woman and a young girl with curly hair sit at a kitchen table. The woman is smiling and looking at her phone, while the girl looks on with curiosity. The table has glassware and a floral centerpiece. The kitchen is softly lit.
  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing
Mobile Marketing Strategy: Overview, Examples, Metrics, and More
A person in a coral shirt is sitting and holding a smartphone in both hands. The background includes a blurred view of blue weights and a light wooden structure, suggesting a relaxed or casual setting.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing
This One Question Drives Higher In-App Response Rates and Product Engagement
A tablet displaying various app icons on a screen sits on a wooden desk alongside a keyboard, a mouse, and a glass of water. A computer monitor in the background shows part of a desk setup.
  • Alchemer Mobile, Customer Emotion & Sentiment, Digital Transformation, Mobile Marketing, Ratings & Reviews
How Do App Ratings and Reviews Differ Between iOS and Android App Stores?
Two men stand conversing at the Forrester conference. One gestures animatedly, while the other stands calmly with hands at his sides. A presentation slide on Amdocs is visible in the background. Both wear glasses and badges. The speaker is Tzachi Ben-Sasson.
  • Customer Story, Customer-Centricity, Voice of the Customer
Forrester Praises Amdocs’ VoC Program as Designed To Strengthen Client Relationships
  • 1 min
A person holds a smartphone close to a payment terminal, likely using a mobile payment app. The scene conveys a modern, contactless transaction. The person wears a black sleeve, and the terminal is gray with blue accents.
  • Alchemer Mobile, Loyalty & Retention
27 Customer Loyalty Statistics You Might Not Know
  • 7 min
A man in a dark t-shirt is writing on a notepad at a standing desk. There are computer monitors and yellow sticky notes in the foreground, and the office has bright lighting with people and furniture blurred in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
The 6-Step Checklist to Improve Your Mobile Feedback Strategy
  • 7 min
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