Easy to launch.Rich in results.
Powerful survey software that anyone can use
Alchemer turns surveys into a powerful asset for your business. Our intuitive platform makes it simple for anyone to create surveys and gather responses – helping you identify opportunities and close the feedback loop.
- Advanced customization
- Logic and branching
- 43 question types
- Multichannel deployment
- Instant reporting
- AI survey build & analysis
One platform. Every team covered.
Learn more about your customers and their needs. Quickly gather and act on customer feedback with easy-to-implement survey templates, targeted follow-up questions, and brand tailoring. Monitor trends with customizable reporting or set up alerts based on your KPIs.
- Improve customer loyalty and satisfaction
- Reduce churn by addressing issues immediately
- Gain a unified view of customer feedback
- Track NPS trends over time
Easily conduct global studies with multi-language surveys, with millions of respondents, and analyze results in real time, with expert support when you need it.
- Reach new markets and audiences with confidence
- Uncover actionable insights on brand awareness
- Adapt research strategies on the fly
- Scale research initiatives as your business grows
Measure the effectiveness of your campaigns with customizable surveys, multi-channel distribution, and AI-powered analytics for actionable insights.
- Optimize marketing strategies based on real feedback
- Understand customer sentiment
- Increase ROI by targeting what works
- Streamline data collection and analysis
Enhance your support experience with branded surveys, automated alerts, and enhanced reporting to understand the effectiveness of your support organization.
- Improve customer satisfaction and response times
- Identify and reward top-performing agents
- Pinpoint training opportunities for your team
- Strengthen your brand's reputation for support excellence
Collect feedback anywhere
Reach your audience, wherever they are
Send your survey directly to participants' inboxes for easy access and higher response rates
Deliver your survey link via text message for instant, on-the-go responses
Let respondents scan a QR code with their mobile device to access your survey instantly
Sharing a survey link through social media, websites, or messaging apps for maximum reach
Engage your audience with quick, single-question polls for immediate feedback
Collect video responses to help with informed decision making
Build and analyze faster with Alchemer AI
Alchemer AI helps you surface deeper context, spot patterns, and turn feedback into decisions your team can act on—faster than ever before.
- Create polished surveys from a single prompt
- Reveal the “why” with dynamic AI follow-up questions
- Ask questions in plain language to analyze results
- Instantly surface insights across your feedback data
Integrate surveys with 400+ systems
No more data silos. Trigger surveys, automate follow-ups, and send feedback anywhere.
What real customers have to say after going live
"We work with a lot of vendors and Alchemer is one of the best... Alchemer feels more like a teammate than a vendor."
—Director of Evaluation and Impact, History Colorado
"It’s been a game-changing solution that delivers both the technical capability and business impact we need.”
— Head of Product Design and Research, Livesport / Flashscore
“I was ready for implementation to be complex or difficult...it was neither...our team was up and running in three days.”
— Sr. Manager for Global Customer Experience, Malwarebytes
“Cost, integrations, and an incredible team to work with—I can’t say enough good things about Alchemer.
— CEO, Hotspex
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.
- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture
- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA compliant
Talk to an Alchemer expert and see how Survey adapts to your exact use case — whether that’s a simple NPS program or a complex global research study.
Alchemer Survey is purpose-built for teams that have outgrown basic tools but don’t want the overhead of an enterprise system that takes months to implement. If you need flexibility, real integrations, and a platform that can grow with your program, it’s worth a close look. Compare Alchemer to other platforms.
Yes, Alchemer’s AI features help you build surveys faster, analyze responses at scale, and surface trends you might otherwise miss in the data. Less time wrangling results, more time acting on them. Customer data is secure and never used to train third-party models. You can learn more about our AI features across the Alchemer platform here.
Alchemer gives you complete control over survey design—from layout and branding to logic, question types, and workflows. You can personalize the respondent experience using merge codes, advanced piping, custom themes, and dynamic content. It’s built to flex around your needs, not the other way around.
Yes! Free proofs of concept (POCs) are available for larger teams or Free Trials are available for smaller teams—so you can evaluate impact before purchase.
Not for most cases. Alchemer is designed to be deployed by business teams—no coding, no complex setup—and guided onboarding helps you launch quickly.
However, Alchemer does offer Business Platform users various options to enhance their onboarding resources and support as needed.
Alchemer is designed to support feedback programs at every stage—from simple surveys to enterprise-scale initiatives. As your needs grow, the Business Platform gives you access to advanced capabilities like in-app feedback tools, automated workflows, integrations with core business systems, and AI-driven analysis. You can start small and scale up without switching platforms.
Alchemer Survey is the software — but if you need help reaching the right audience, we’ve got you covered there too. Alchemer offers access to research panels so you can field surveys to targeted populations without sourcing respondents yourself. It’s the flexibility to run your own program or lean on our services when you need them. Learn more about our Research Solutions.