Category: Ratings & Reviews

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  • Brand & Reputation Management, Ratings & Reviews

Alchemer vs. Birdeye: Comparing support, AI, and listings

You’re evaluating reputation management and listings platforms, and both Alchemer and Birdeye keep coming up. They cover a lot of...

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  • Brand & Reputation Management, Ratings & Reviews

Alchemer vs. SOCi: 2026 comparison guide 

Shopping for a reputation management and local marketing platform is rarely simple—especially when you’re managing dozens, hundreds, or thousands of...

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  • Brand & Reputation Management, Ratings & Reviews

Alchemer vs. Yext: Which platform drives location-level results? 

If you’re running a multi-location brand and evaluating your options for listings and reputation management, you’ve likely already come across Alchemer and Yext. They’re both popular platforms with large customer bases. However, Alchemer and Yext take fundamentally different...

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  • Brand & Reputation Management, Ratings & Reviews

Yext vs. SOCi: What multi-location brands needs to know

SOCi and Yext solve different problems — and that’s exactly what makes this comparison tricky. One was built for social. The...

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  • Brand & Reputation Management, Ratings & Reviews

Birdeye vs. Yext: Here are the comparisons that matter 

You’ve probably seen Yext and Birdeye come up repeatedly in your search for a reputation...

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  • Brand & Reputation Management, Ratings & Reviews

SOCi vs. Birdeye: Your top questions answered

If you’re a multi-location brand evaluating reputation management platforms, SOCi and Birdeye are likely on...

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  • Brand & Reputation Management, Ratings & Reviews

How to remove and manage negative Google reviews (plus 9 policy violations Google may delete) 

Google reviews can be make-or-break for local visibility and buyer confidence. Research consistently shows that...

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  • Brand & Reputation Management, Ratings & Reviews

The complete guide to online reputation management SEO: How reviews, local search, and customer feedback shape your visibility 

Why online reputation management matters for SEO Before customers buy from you, they Google you....

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  • Brand & Reputation Management, Ratings & Reviews

The best review management software: How to take control of your online reputation 

Online reviews aren’t just digital noise—they’re the pulse of your reputation. Whether it’s Google, Facebook,...

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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Ratings & Reviews

Making Mobile App Ratings and Reviews Work for You 

While app-store ratings and reviews aren’t the only indicator of a successful app, the opportunity...

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  • Alchemer Mobile, Mobile Marketing, Product Management, Ratings & Reviews

App Ratings Prompts: When and How to Ask for a Mobile App Rating

Over the past few years, many people in the development community have sounded off about...

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  • Alchemer Mobile, Product Roadmap, Ratings & Reviews

10 Tips for Handling Negative App Reviews and Feedback

Positive reviews tell you what people like about your app and what you are doing...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

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  • Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

How to Collect More In-App Feedback (and What to Do With It)

Your customers are already on their phones – meet them where they’re at through in-app...

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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Mobile Marketing, Ratings & Reviews

Why App Ratings are Critical to ASO Marketing Strategy

When it comes to App Store Optimization (ASO), most brands think about keywords, compelling copy,...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Digital Transformation, Mobile Marketing, Ratings & Reviews

How Do App Ratings and Reviews Differ Between iOS and Android App Stores?

App ratings and reviews are important metrics to understand when determining what drives customer acquisition....

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

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