Building patient trust with accuracy: A playbook for multi-location health systems

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Summary

Join us for a look at how healthcare organizations can keep business listings accurate and manage their reputation across every platform patients use to find care.The more locations you manage, the harder accuracy gets. Outdated hours, missing providers, and inconsistent details across Google, Apple, Yelp, Facebook, and Bing all add up to the same result: a patient searches for you and can’t find you. For multi-location, multi-brand health systems, that’s not a minor inconvenience, it’s lost appointments.

What you’ll learn:
  • Why listings accuracy breaks down as location count grows, and where the gaps usually hide
  • A live demo of how to manage multiple healthcare-specific listings.
  • How UPMC took listings accuracy from 50% to 98% across 400+ locations — and now sees 25% of scheduled appointments trace back directly to their listings

Meet the Speakers

A woman with shoulder-length brown hair, wearing a dark top, smiles warmly at the camera against a plain white background.
Rosie Davenport

Senior Director, Product Marketing, Alchemer

Anna Rindels

Senior Optimization Strategist, Alchemer

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