Transform Feedback into Exceptional Experiences
Alchemer gives you the feedback tools to improve operations, engage employees, and deliver standout guest experiences.
Turn guest feedback into business impact
Launch surveys in hours, not weeks
Launch surveys in hours, not weeks
Reach your guests wherever they are
Reach your guests wherever they are
Create personalized experiences for your guests and staff
Create personalized experiences for your guests and staff
Uncover insights and take the right action
Uncover insights and take the right action
Solutions for hospitality teams
- Choose an experience below
Customer Feedback
Create standout hospitality & travel experiences
With Alchemer, gather data from every guest interaction, resulting in valuable insights that enhance service, personalize experiences, and drive lasting loyalty. From real-time feedback at check-in to in-person touchpoints plus post-visit surveys, Alchemer helps hospitality and travel businesses stay ahead of evolving guest expectations.
- Learn from Every Guest Stay
Collect feedback after every visit to understand guest satisfaction, identify service gaps, and continuously improve the guest experience. - Reduce Booking Abandonment
Capture insights in real-time with targeted feedback mechanisms on your website and booking platform to address friction points and boost conversions. - Personalization at Every Touchpoint
Leverage guest data to deliver tailored recommendations, special offers, and seamless experiences—whether in-room, online, or at every stage of their journey.
Staff Experience
Understand, support, and retain staff
Alchemer streamlines feedback collection and enhances communication across the entire employee lifecycle. From automated onboarding surveys to regular check-ins, Alchemer helps you build stronger, more engaged teams that deliver exceptional guest experiences.
- Reach Employees Wherever They Work
Connect with staff across departments, whether at the front desk, in housekeeping, or on the restaurant floor, through mobile devices, email, or workplace platforms like Slack and Teams. - Build an Engaged, Satisfied Workforce
Gather real-time employee feedback to understand challenges, improve workplace conditions, and boost morale—reducing turnover and enhancing service quality. - Foster Accountability and Transparency
Create open communication channels that encourage honest feedback, building a culture of trust and continuous improvement that strengthens your team and business.
Flexible Survey & Research Tools
Collect guest feedback with powerful, precise surveys
Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.
- Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more. - Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic. - Reach your guests wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
Digital Experience Management
Engage guests across every digital channel
Effortlessly gather feedback on websites and apps, and give everyone the digital tools and experiences that make the most impact.
- Modernize your services, and deliver the digital transformation your guests deserve
- Improve web and app experience for all of your customers
- Prioritize the digital improvements that will make the biggest difference
- Grow your loyalty programs on mobile and retain existing loyalty members with targeted communications and offers
Alchemer Pulse
Turn noisy open text feedback into signals you can act on
Alchemer Pulse is purpose-built AI that gets you to the heart of what your guests really think and feel and transforms deep customer insight into business impact:
- Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
- Give everyone—from department heads to front-line managers—the data they need to make an impact.
- Instantly break down customer journeys, identify trends, and show everyone where to act.
Integrations
Seamlessly connect feedback to other business systems
With Alchemer, effortlessly connect feedback data to the platforms you already use, maximizing the impact of your guest experience initiatives.
- Sync feedback across your Customer Relationship Management platforms, and communication tools, enabling bi-directional data flow with platforms like Salesforce, Slack, and Microsoft Dynamics.
- Automatically trigger personalized surveys based on key events such as bookings, check-ins, or post-stay, ensuring timely and relevant guest feedback.
- Leverage real-time insights to create tailored guest interactions that enhance satisfaction and drive loyalty.
Alchemer Dashboards
Turn guest feedback into insights your entire team can act on
Visualize guest sentiment, track key metrics, and share insights across your organization with powerful, customizable dashboards.
- Track the metrics that matter most
Monitor NPS®, CSAT, response trends, and other key experience metrics in real time. - Give every team the insights they need
Provide role-based dashboards so executives, marketers, and property managers can quickly understand guest feedback. - Identify trends across properties and locations
Compare feedback across hotels, regions, and departments to uncover patterns and prioritize improvements. - Turn insights into action faster
Use real-time reporting to quickly address issues, improve service delivery, and enhance the guest experience.
REPUTATION MANAGEMENT & LISTINGS MANAGEMENT
Protect and strengthen your brand across every review platform
Monitor guest sentiment, manage listings, and respond to reviews from one centralized platform—so you can protect your reputation and drive more bookings.
- Monitor reviews across every major platform
Track guest feedback from Google, TripAdvisor, Yelp, OTAs, and more in one place. - Respond quickly and resolve issues faster
Receive alerts for negative reviews and respond quickly to turn unhappy guests into loyal advocates. - Keep listings accurate across every directory
Update hours, amenities, and property details across platforms to ensure guests always see the right information. - Turn reviews into operational insights
Identify trends in guest feedback to improve service, operations, and guest satisfaction.
Hospitality Resources
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.
- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture
- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA compliant
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Alchemer collects feedback across surveys, digital experiences, reviews, and multiple channels so you can quickly identify issues, respond to guests, and improve service in real time.
With reputation management tools, you can monitor reviews across major platforms, respond to guest feedback quickly, and identify trends that help improve service and brand perception.
Yes. Alchemer integrates with 400+ business systems—including CRM platforms, communication tools, and operational systems—so feedback flows directly into the tools your teams already use.
Yes. Alchemer dashboards allow you to analyze feedback across locations, compare property performance, and quickly identify trends or operational issues.
Most organizations are able to get up and running quickly with minimal IT support thanks to Alchemer’s intuitive platform and flexible deployment options.