How a major hospital system skyrocketed their listings accuracy – and conversions
By using Chatmeter, now Alchemer, the team increased their listings accuracy from 50% to 98% and saw that 25% of all scheduled appointments are now directly from their listings, which are built out with provider photos, hours, keywords and more.
“We couldn’t do it without the Chatmeter platform and team.”
— Shelley Marshall, Director of Marketing
About UPMC
UPMC (University of Pittsburgh Medical Center) is a world-renowned nonprofit health care provider and insurer headquartered in Pittsburgh, Pennsylvania, delivering life-changing, patient-centered care through more than 40 hospitals and 800 outpatient locations across multiple states. Known for clinical excellence, cutting-edge research, and comprehensive services, UPMC is committed to improving health outcomes and community well-being.
Challenge
With 400+ locations with multiple providers, keeping the UPMC online presence accurate to increase appointments was a challenge.
Solution
By using Chatmeter, the team increased their listings accuracy from 50% to 98% and saw that 25% of all scheduled appointments are now directly from their listings.
Key Outcomes
of appointments from listings
Listings accuracy
Listings
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