A national bank turned to Chatmeter to elevate its CX across all locations
A well-known national bank turned to Chatmeter, now Alchemer, to elevate the brand’s online reputation, Google rankings, listings, and overall omnichannel customer experience. With Chatmeter’s partnership, they refreshed their outdated review and reputation strategy, increased online visibility, and improved CX across hundreds of branch locations.
“We are extremely satisfied with Chatmeter. We can now respond to more reviews at all of our branches around the country, and keep our listings 100% accurate through the easy-to-use platform. Everyone here loves it!”
— Sr. Marketing Manager from the National Bank
Challenge
The bank understood customers expected fast, accurate online information backed by intelligent mobile technology and personalized experiences. They wanted to uplevel their online presence by improving listings accuracy, generating and tracking customer reviews, and implementing an easy-to-use and engaging marketing strategy that differentiated itself from competitors and improved online visibility.
Solution
The bank went looking for a high-quality and effective local SEO solution that would allow them to improve their branch listing accuracy and increase online visibility. They settled on Chatmeter because the all-in-one platform made it easy to manage listings and identify, escalate, and respond to every review allowing them to act on customer feedback and improve the overall customer experience.
Key Outcomes
After six months with Chatmeter, the bank saw a significant boost in its online visibility, listings accuracy, and search ranking metrics:
increase in page 1 rankings
increase in total number of reviews
increase in review response rate
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