The regional health system had a massive network of doctors, providers, clinics and hospitals, with each requiring their own online presence to manage and optimize. The team struggled to optimize their listings, as well as respond to reviews – two critical ways to connect with patients.
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— Verlie Joy Benoit, Digital Strategist
About Franciscan Missionaries of Our Lady
Franciscan Missionaries of Our Lady Health System is the leading health innovator in Louisiana and Mississippi — and a premier regional destination for advanced care. By uniting top clinicians, breakthrough technology, and pioneering research, FMOL Health delivers world-class, comprehensive care designed to elevate outcomes and expand access for the communities it serves.
Challenge
The regional health system had a massive network of doctors, providers, clinics and hospitals requiring their own online presence. The team struggled to optimize listings and respond to reviews.
Solution
Chatmeter, now Alchemer, partnered with the team to catalog and clean up every listing and implement system-wide changes to ensure every review – both positive and negative – gets a response.
It streamlines the process of verifying listing accuracy and managing reviews in one seamless, centralized platform.
Key Outcomes
Since implementing Chatmeter, review response rates have skyrocketed. Previously, the team wasn’t responding to reviews at all. Now, they engage in real time, connecting directly with patients, customers, and community members while the conversation is still fresh. That shift has made a meaningful difference. Each response shows that they’re listening and that feedback matters. Instead of letting reviews sit unanswered, they’ve built a more responsive, engaged presence that strengthens trust and reinforces their commitment to the people they serve.
Response rate
Providers
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