How a complex and changing business optimized their online reputation

Caliber receives 12,000 reviews per month, expands into new lines of business and opens hundreds of locations - both mobile and brick-and-mortar - every year.

The team partnered with Chatmeter to provide an enterprise-grade platform that could go beyond listings and reviews to deliver real insights into the customer experience at their 2,000+ locations.

“Chatmeter really understands our business and the challenges of our business.”

— Melissa Brown, VP of Marketing

About Caliber

The team partnered with Chatmeter to provide an enterprise-grade platform that could go beyond listings and reviews to deliver real insights into the customer experience at their 2,000+ locations.

Challenge

Caliber receives 12,000 reviews per month and opens hundreds of locations every year, needing an enterprise-grade platform.

Solution

The team partnered with Chatmeter to deliver real insights into the customer experience at their 2,000+ locations.

Key Outcomes

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increase in 5-star reviews

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response rate

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locations

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