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8th Annual Mobile Customer Engagement Benchmark Report

Trends that will define the year in mobile

A laptop and a tablet display a 2023 Mobile Customer Engagement Benchmark Report. The laptop screen shows data charts and analysis, while the tablet depicts the report cover with an orange and black design.
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The 8th Annual Mobile Customer Engagement Benchmark Report from Alchemer Mobile is now available with statistics and recommendations plus marketplace trends for consumer sentiment, expressed sentiment, retention, interaction and response rates, ratings and reviews, and surveys.

This report includes data collected from Alchemer Mobile customers representing hundreds of millions of consumers and more than 1.2 billion app installs across 1,000 iOS and Android apps, each with a minimum of 5,000 active users.

Alchemer’s Benchmark Report has information specific to the following industries:

• Media and Entertainment (News, Telco, Technology, Games, Sports, Music)

• Finance (Fintech, Banking, and Insurance)

• Food and Drink (Restaurants, Food Services)

• Healthcare (Medical, Fitness)

• Personal Services (Home, Family, Tools)

• Shopping (Retail, eCommerce)

• Travel (Transportation, Hospitality and Tourism, Auto)

• Utilities

• Business Services

• Education

The 2023 Mobile Customer Engagement Benchmark Report was created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace.

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Apptentive is now Alchemer Mobile
Alchemer helps organizations move from data collection to people connections. The Alchemer platform is the fastest, easiest, most effective way to close the feedback loop with customers and employees. With it, you can:
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Collect the best feedback with Alchemer Survey

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Collect in-moment feedback with Alchemer Mobile

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Close the feedback loop with Alchemer Workflow

A person seated, holding a tablet displaying the 2023 Benchmark Report. The person is dressed casually in a patterned top and white pants, sitting in a relaxed posture with the focus on the tablet screen.

Download the 2023 Mobile Customer Engagement Report to see detailed data from your industry and app store category.

Download the Full Report
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