WEBINAR: Tuesday, October 13th at 9 am PT / 12 pm ET
Beyond the Score: Turning Experience Data Into Revenue Intelligence
Your NPS score just dropped four points. Now what?
If your answer is “not sure,” you’re not alone, and you also may be struggling to moving the needle on revenue. Most B2B customer experience (CX) programs were built on a B2C playbook: one buyer, one moment, one score. But B2B accounts aren’t one person. They’re multiple personas, spanning years of renewals, expansions, and champions quietly influencing decisions behind the scenes. A single aggregate score can’t see any of that, which is exactly why so many CX programs generate feedback without ever generating revenue.
Join Brandon Hodges, Chief Revenue Officer at Alchemer, and Erik Vogel, founder and CEO of VistaXM, for a candid conversation on what it actually takes to turn experience data into revenue intelligence.
Drawing on real program results, they'll walk through:
- Why traditional CX programs stall out before they move revenue
- What sets B2B experience programs apart from B2C — and the “gap” that predicts churn before it shows up in your scores
- How to run key driver analysis and know exactly what to prioritize on Monday morning
- The “cheat code” for embedding insights into your team’s daily workflow, instead of another once-a-year report nobody acts on
- A real program walkthrough, including a 2,000%+ ROI outcome .
Register for the Webinar
