- Brand & Reputation Management, Customer Feedback
Switching feedback platforms shouldn’t cost your grocery or convenience chain six months
If your team is evaluating a move off Qualtrics or another feedback platform, you already...
- Customer Feedback, Mobile Apps, Ratings & Reviews
What your bettors are already telling you (in the app store)
Sports betting and iGaming operators generate an enormous, ongoing stream of customer feedback every single day. Most...
- Brand & Reputation Management, Customer Feedback
Five customer feedback challenges regional grocery and convenience stores can solve today
Silence is quietly costing regional grocers and convenience chains their most loyal shoppers. Grocery and convenience margins leave almost no room for...
- Brand & Reputation Management, Customer Feedback, Listings Management, Ratings & Reviews
Multiple locations, one brand: How to maintain brand standards everywhere
You can set the brand standards, write the standard operating procedure (SOP), and design the...
- Customer Feedback
Customer engagement 101: What it is, why it matters, and how to do it well
This blog breaks down the most common questions about customer engagement so you can build an engagement strategy with...
- Customer Feedback
Qualtrics vs. SurveyMonkey: How do they compare?
If you’re shopping for survey software, Qualtrics and SurveyMonkey have probably both made your shortlist....
- Customer Feedback, Solutions
QuestionPro renewal checklist: Ask these questions before re-signing
Renewals have a way of sneaking up on you. Your surveys are live, your team...
- Customer Feedback, Feedback Collection, Solutions
Alchemer vs. QuestionPro: 2026 comparison guide
Choosing the right feedback platform is all about finding the platform that will help your...
- Customer Experience, Customer Feedback
Alchemer vs. Medallia: Which platform fits your organization best?
When evaluating customer experience (CX) and feedback platforms, Alchemer vs Medallia is a common comparison – and for good...
- Customer Experience, Customer Feedback
Alchemer vs. Qualtrics: Your top questions answered (2026 Comparison Guide)
Introduction – choosing the right feedback Platform for your business When shopping for a customer experience (CX) or customer feedback platform, you...
- Customer Experience, Customer Feedback
The 2025 QSR reputation rankings: Who’s winning on value, service, and taste?
Quick-service restaurants (QSRs) are heading into 2026 hungry for growth, with revenue projected to hit...
- Customer Feedback, Webinars
Marketers who listen: turning customer feedback into a revenue engine
Customer feedback is one of the most underused growth tools in marketing. But as Alchemer’s...
- Alchemer Survey, Customer Feedback
Customer feedback 101: What it is, why it matters, where to start
Customer feedback is the backbone of customer-centric business. But understanding how to collect, interpret, and...
- Alchemer Survey, Customer Feedback
How to build a great guest experience one touchpoint at a time
In hospitality, guest experience is the brand. It’s the secret sauce that turns a one-time...
- Alchemer Digital, Alchemer Survey, Customer Feedback
Great hospitality brands are obsessed with feedback (and you should be too)
In today’s experience economy, every interaction is a moment of truth. A slightly delayed room...
- Customer Feedback, CX, Integrated Feedback
How retail brands turn disconnected feedback into action
Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll...
- Customer Feedback
Why fragmented feedback is costing financial institutions—and how to fix it
Customer feedback might not have a place on a balance sheet, but it’s an asset...
- Customer Feedback
Are NPS surveys still worth using?
At Alchemer, we’ve spent decades immersed in customer feedback, helping brands collect it, make sense...
- Customer Feedback, Feedback Collection
Retailers. Don’t just collect feedback. Act on it!
In the retail industry, customer feedback is your early warning system, your innovation engine, and...
- Customer Feedback
Why an omnichannel approach to customer feedback is critical for tech companies
For tech companies, customer feedback is an always-on faucet—flowing through surveys, reviews, in-product interactions, and...