The AI you need:
Actionable Intelligence
Alchemer's purpose-built AI turns your surveys, reviews, and customer feedback into decisions and action.
Finding feedback? Easy.
Finding clarity? Not so much.
Customer feedback is everywhere—in surveys, online reviews, and on social media. The real challenge is understanding what that feedback means and what to do with it.
- Feedback is often scattered across channels and systems
- Key signals, like reviews or location data, aren't being captured at all
- Insights show up too late to matter
- The path from "we heard you" to "we fixed it" is murky at best
Alchemer gives you the clarity to turn feedback into action.
Every signal that matters.
Connected across your organization.
Alchemer brings together omnichannel feedback from surveys, online reviews, listings, social media, and more, so you can capture every signal, understand what those signals are telling you, and act with confidence.
From clarity to action, without hesitation.
Trusted by customer-obsessed teams everywhere
11,000+ customers in 80+ countries across 30+ industries
AI that's built for feedback.
AI that’s built for you.
Alchemer’s AI changes what your team is capable of.
- Understand feedback at scale: Surface themes, sentiment, and risk across surveys, reviews, and social without manual analysis
- Automate the next step: Trigger workflows, respond to reviews, and route insights to the right teams automatically
- Ask your data anything: Plain-language analytics anyone can use, no data scientist required
- Human-in-the-loop by design: Configurable controls, audit trails, and guardrails that keep your team in charge
Real humans. Real help.
No extra charge.
- World-class support at no cost
- 94 NPS for support
- Average support wait time under 2 minutes
- Dedicated customer success manager
- 24/7 availability
One platform. Unlimited potential.
Alchemer is built around four pillars. Each pillar solves a unique business problem. While powerful on their own, the pillars work together to provide compounding results, giving you more value from every signal you collect.
- COMPASS
Get found.
Stay competitive.
Make every location easy to find and easy to choose. Be highly visible across search, maps, and AI-powered discovery without manual upkeep.
- COLLECT
Capture feedback everywhere.
Design and launch surveys, capture feedback in-app and on your website and gather insights from reviews and social channels-all in one place.
- CONNECT
Automate what happens next.
400+ pre-built integrations to connect your feedback data to your business. Easy-to-build workflows help you take the right actions immediately.
- CLARITY
Unlock the insights you need.
Purpose-built AI and dashboards that turn raw feedback into insights your whole team can understand and act on.
Built for your world. Whatever that looks like.
Alchemer adapts to the way your organization works, not the other way around.
Multi-location businesses
Managing feedback across dozens, hundreds, or thousands of locations is a different challenge entirely. Alchemer gives multi-location retailers, restaurants, healthcare providers, banks, and hospitality brands the tools to capture, analyze, and act on feedback location by location or all at once.
Mission-based organizations
For government agencies, nonprofits, and educational institutions, feedback isn’t just a business tool, it drives how you serve your community. Alchemer is built to meet the unique compliance, accessibility, and reporting needs of mission-driven organizations.
Every Other Industry
From fast-growing SaaS companies to sports and entertainment brands to leading market research firms, Alchemer gives teams the flexibility to build feedback programs that fit their business and scale as they grow.
“We might be taking care of someone’s parent—the most important job in the world. We need to know how we did, and with Alchemer, we’re able to capture that.”
“The value of Alchemer is that it fits our size. It’s powerful without being complex, and we didn’t need internal IT help to get up and running.”
“With Alchemer, we own our data, move fast, and prove ROI.”
“Alchemer is incredibly easy to use for both our marketing team and our customers. They can simply swipe on the stars within the app, which makes it easy to collect a high volume of feedback.”
Why teams choose Alchemer.
And why they stay.
Start small. Scale without switching.
Enterprise power without the enterprise price tag.
You shouldn’t need a six-figure budget and a dedicated IT team to run a serious feedback program. Alchemer gives you the depth and flexibility of platforms twice the price but without complexity.
Live in days, not months.
Security that doesn't slow you down.
SOC 2 compliance. GDPR-ready. Role-based access controls. Alchemer is built for the security and governance requirements enterprise buyers demand — without burying your team in red tape.
The numbers behind the platform
companies trust Alchemer
survey responses and counting
people reached monthly on their mobile apps via Alchemer
integrations
API calls per month
consecutive inclusions in the Gartner® Magic QuadrantTM for Voice of Customer Platforms
Resources
- Upcoming Webinars