Build Trust with Every Family, Student, and Educator
Students and families want to see proof their investment in education leads to strong outcomes. Alchemer gives every office on campus, from advising to advancement, one place to collect feedback, act on it, and show students what changed.
One feedback program for the whole student experience
Admissions and enrollment
Admissions and enrollment
First-year experiences
First-year experiences
Ongoing campus feedback
Ongoing campus feedback
Graduation and beyond
Graduation and beyond
Solutions for colleges and universities
- Choose a tab below
Faculty and Staff experience
Support the people who carry the student experience
Faculty and staff shape every student interaction, from the lecture hall to the financial aid office. Their feedback shows you where support runs thin.
- Survey each group on its own terms. Run separate programs for full-time faculty, adjuncts and professional staff, with questions written for each.
- Make course evaluations count. Move evaluations into the same platform as the rest of your feedback, so chairs and deans see results next to student services data.
- Track engagement by college and department. See in real time where faculty and staff feel supported and where morale is slipping, so leaders can address concerns before they lead to turnover.
Student Experience
Create a campus where every student belongs
Students depend on your institution for grades, aid and recommendations. That makes speaking up feel risky, and fewer than half of students say they’re very comfortable sharing feedback with faculty or administrators.
- Lower the stakes. Anonymous responses and two-minute pulse surveys get honest answers from students who might not otherwise speak up.
- Catch friction at known pressure points. Trigger surveys after advising, registration, financial aid appointments and housing move-in.
- Publish your “you said, we did.” Post changes in the LMS or student portal so students see their input shaping policy.
Family and Alumni Experience
Show the value of the experience beyond graduation.
Students and families invest significant time, money and trust in higher education. Feedback programs that track their experience and outcomes help you answer the question that matters most: “Was it worth it?”
- Hear from families at key milestones. Survey parents after orientation, family weekend and financial aid deadlines to catch concerns early.
- Back your value story with data. Pair family feedback with graduate outcomes so your messaging speaks to cost, career support and job placement.
- Stay connected after commencement. Run alumni engagement and donor surveys that tell advancement teams what keeps graduates involved and invested.
Resources for Higher-Ed Leaders
- Benchmark Report, E-Guide, Research Report
- Case Study
- Blog
One of the most valuable resources for educational institutions is feedback. Input from teachers, staff,
Flexible Survey & Research Tools
Research-grade surveys for every office on campus
Institutional research gets the rigor it needs. Every other office gets surveys it can build without waiting in the IR queue. When you need a full study, our Research Solutions team can design and field it with you.
- Measure with 40+ question types. Likert scales, Net Promoter Score (NPS®), matrix questions, file uploads and more.
- Control the experience. Pre-populate known details, branch with survey logic and offer anonymous responses where candor matters most.
- Use AI to get a head start. Describe what you want to learn, like why first-years skip advising or how commuters rate campus parking, and AI Survey Builder creates a first draft in minutes. Staff review and refine every question, so IR gets cleaner surveys to sign off on.
- Show up where students already are. Embed surveys in your LMS or portal, send them by text, or post QR codes in residence halls and the dining commons.
Integrations & Automations
Connect feedback to the systems you already use
Connect Alchemer to your student information system (SIS), learning management system (LMS), CRM and HR platforms, plus 400+ other tools. Feedback reaches advisors, enrollment teams and student affairs in the systems they already use.
- Sync data both ways. Pull student attributes in and push responses out, so you can segment by program, class year or cohort without manual exports.
- Survey at the right moment, automatically. Course completion, advising sessions and campus events trigger surveys without anyone pressing send.
- Turn a concern into a case. Route each response to the office that owns it, open a follow-up task and track the outcome.
Dashboarding and Analysis
Turn family and staff feedback into real-time, actionable insight
One source of truth for research, student affairs, and the provost’s office. Bring student, family, faculty and staff feedback together with program and operational data. Everyone works from the same numbers, and each office sees its own slice.
Follow the signals tied to persistence. Track course experience, sense of support and affordability concerns by cohort over time.
Give each leader the right view. Build role-based dashboards for provosts, deans, institutional research and enrollment leaders, with no full system access required.
Compare students and parents side by side. See where the two groups diverge, like the 19-point gap between parents and students who feel very supported.
Feedback Analysis
Uncover insights in open-text feedback
Alchemer Pulse is purpose-built AI that reads every open-text response, from course evaluations to exit surveys, and shows you what students think, how they feel and where your campus should act first:
- See what’s driving the numbers. Understand student sentiment, see how it moves retention and satisfaction scores, and slice results by college, cohort, residence hall or any group you need.
- Give every office its own view. Deans, advising directors and student affairs leaders each see the themes that matter to their teams, without waiting on the next report.
- Spot trends before they become attrition. Track sentiment across the student journey, from admission to graduation, and catch rising concerns while there’s still time to respond.
- 50%+ less time analyzing feedback. Washburn & McGoldrick cut feedback analysis time by more than half with Alchemer Pulse, so their team spends less time coding comments and more time acting on what students say.
Security and Compliance
Ready for Your Campus Security Review
Every office that collects feedback adds to your compliance footprint. Alchemer is FERPA compliant and SOC 2 Type 2 certified, so IT and institutional research can approve one platform for the whole campus.
- End-to-end data encryption
- HIPAA-ready configurations
- Identity access and management
- Data residency and isolation
- Distributed cloud architecture
- Data retention controls
- Proactive account protection
- Proactive anti-phishing protections
Already an Alchemer customer? Head here for Customer Account Questions or Support
Alchemer helps you hear from students at the moments when friction builds, like advising, registration and the first weeks on campus. Concerns route to the right office quickly, and students see what changed.
Yes. Departments build and manage their own surveys while IT and institutional research keep shared permissions and data security in place.
Yes. Alchemer integrates with student information systems, learning management systems, CRM and HR platforms, plus 400+ other tools.
Yes. Anonymous responses let students share honest input without worrying about grades, aid or relationships with faculty.
Yes. Alchemer is FERPA compliant and SOC 2 Type 2 certified, with end-to-end encryption, data residency options and identity access controls.