Improve patient care, staff experience, and healthcare outcomes
With Alchemer’s flexible feedback platform, providers and organizations can collect and act on critical feedback across the entire care continuum — from patient experience and employee engagement to brand perception and market research — while maintaining data security and regulatory compliance.
Turn patient and employee feedback into better care
Launch programs in hours, not weeks
Launch programs in hours, not weeks
Meet patients where they are
Meet patients where they are
Deliver personalized experiences
Deliver personalized experiences
Uncover trends and act fast
Uncover trends and act fast
Alchemer for Healthcare
- Choose an experience below
Patient Experience
Deliver meaningful care with data that guides improvement
Understand patient needs at every step of the care journey — from scheduling and check-in to treatment and discharge — so you can improve satisfaction, reduce complaints, and optimize clinical processes.
Capabilities include:
- Gather real-time patient feedback on clinical interactions, wait times, and overall experience.
- Segment results by patient demographics or care type.
- Improve patient satisfaction and loyalty with proactive insight-driven improvements.
Employee Experience
Build a healthier, more engaged workforce
Use targeted pulse surveys, onboarding questionnaires, and continuous feedback loops to monitor and enhance workforce satisfaction and reduce turnover.
Capabilities include:
- Automated pulse and lifecycle survey workflows.
- Insight into burnout, engagement drivers, and retention risks.
- Integrated reporting to support leaders with actionable data
Brand and Market Experience
Stay competitive with insights into your reputation and positioning
Gather data on how patients and communities perceive your services, and use those insights to refine marketing, outreach, and service expansion.
Capabilities include:
- Brand perception and awareness measurement.
- Competitive benchmarking and community sentiment analysis.
- Feedback-driven marketing strategy development.
Flexible Survey & Research Tools
Collect community feedback with powerful, precise surveys
Easily create branded, customized surveys out of the box, or partner with our experts to design and analyze healthcare research programs that drive better care and operational outcomes.
- Get better data with 40+ question types
Capture actionable feedback using Likert Scales, NPS®, matrix questions, file and image uploads, signature capture, and more. - Personalize surveys for every healthcare audience
Increase completion rates with multilingual surveys, pre-populated data, anonymous options, and advanced logic. - Reach patients and staff wherever they are
Distribute surveys via email, SMS, QR codes, kiosks, tablets, portals, and embedded app experiences.
Digital Experience Management
Improve every digital touchpoint across the patient journey
Gather real-time feedback across websites, portals, mobile apps, and telehealth platforms to ensure every interaction supports better outcomes and higher satisfaction.
- Modernize your digital healthcare experience
Deliver seamless, consumer-grade digital interactions from scheduling to follow-up. - Improve web and portal usability
Identify accessibility gaps, usability barriers, and friction points impacting engagement. - Prioritize high-impact improvements
Use feedback and behavioral insights to guide digital investments and optimize experiences.
Alchemer Pulse
Turn patient and staff feedback into insights you can act on
Alchemer Pulse uses purpose-built AI to uncover what patients, providers, and employees really think — transforming open-text feedback into measurable impact.
- Understand sentiment at scale
Analyze themes, emotion, and trends across feedback, segmented by department or service line. - Empower leaders with actionable insights
Deliver role-based reporting so executives and managers can take focused action. - Identify trends across the care journey
Surface recurring concerns, operational bottlenecks, and improvement opportunities in real time.
Integrations
Connect healthcare feedback to the systems you already use
Integrate patient and workforce feedback directly into your existing healthcare technology ecosystem to maximize the impact of your insights.
- Enable secure bi-directional data flow
Connect feedback with EHRs, CRMs, HR systems, and marketing platforms. - Trigger surveys automatically
Deploy targeted surveys after appointments, discharge events, or key milestones. - Create personalized follow-up experiences
Use integrated data to improve satisfaction, loyalty, and care outcomes.
AI-Powered Dashboards
Turn healthcare feedback into real-time, actionable insight
Bring patient, staff, and operational feedback into one centralized, AI-powered view that helps teams uncover trends, monitor performance, and act with confidence.
- Surface insights automatically with AI
Detect trends, highlight anomalies, and summarize key themes across feedback. - Track the metrics that matter most
Monitor patient satisfaction, NPS, operational KPIs, and engagement metrics in real time. - Deliver role-based performance views
Provide customized dashboards for executives, department leaders, and front-line managers.
Reputation Management
Protect and strengthen your brand reputation
Monitor and manage your organization’s online presence to understand how patients perceive your brand and respond quickly to feedback.
- Monitor reviews across platforms
Track ratings, reviews, and sentiment across locations and major review sites. - Respond quickly and effectively
Engage with patient feedback in real time to resolve concerns and reinforce positive experiences. - Turn reputation insights into improvement
Identify recurring themes in public feedback to guide service enhancements and build trust.
Resources for Healthcare Organizations
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, securely collect patient and workforce feedback while meeting the strict privacy, security, and regulatory requirements healthcare organizations depend on.
- End-to-end data encryption
- HIPAA-ready configurations
- Identity access and management
- Data residency and isolation
- Distributed cloud architecture
- Data retention controls
- Proactive account protection
- Proactive anti-phishing protections
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Healthcare organizations use Alchemer to collect feedback across many parts of the care experience, including appointment scheduling, clinical visits, discharge processes, digital health platforms, and employee engagement. These insights help leaders identify improvement opportunities, enhance patient satisfaction, and support better operational decision-making.
Yes. Alchemer allows organizations to tailor surveys and questionnaires for specific audiences such as patients, staff, caregivers, or community members. Surveys can include advanced logic, multilingual options, anonymous responses, and pre-populated data to improve response rates and data quality.
Alchemer enables healthcare organizations to collect real-time patient feedback on clinical interactions, wait times, communication, and overall satisfaction. These insights help teams identify pain points, improve processes, and create more positive care experiences across the patient journey.
Healthcare leaders can use Alchemer to run pulse surveys, onboarding surveys, and lifecycle feedback programs to monitor workforce sentiment. These insights help organizations identify drivers of engagement, detect burnout risks, and improve retention across clinical and operational teams.
Yes. Alchemer integrates with many systems commonly used in healthcare environments, including electronic health records (EHRs), CRM platforms, HR systems, and marketing tools. These integrations allow organizations to automatically trigger surveys after appointments, discharge events, or other key milestones.
Yes. Alchemer is built with enterprise-grade security features and supports healthcare organizations that must meet strict privacy and regulatory requirements. Security capabilities include:
- End-to-end data encryption
- HIPAA-ready configurations
- Identity access management
- Secure distributed cloud architecture
- Data residency and isolation
- Data retention controls
- Proactive account and anti-phishing protections
These safeguards help healthcare organizations securely collect and manage sensitive patient and workforce feedback.