Find out what the top gyms are getting right – and what consumers want from gyms in 2025. Our research team analyzed the reviews of the 10 largest gyms and ran a survey of 1,000 adults to identify key trends in facilities, convenience, amenities and so much more.
What are the top three gyms doing differently? Where is the fitness industry failing its customers? Find out in our 2025 Gym Reputation Ranking report.
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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.
About half of consumers surveyed made resolutions related to health for 2025.
The percentage of reviews mentioning "value" increased by 34% YoY.
The percentage of reviews describing a gym's vibe increased by 36% YoY.
The groundbreaking AI in the Chatmeter platform is built to give multi-location businesses unparalleled insights into every location. Identify issues earlier, see competitive opportunities before anyone else and start winning.