LaserAway’s business model is built on attracting new customers via organic traffic and retaining existing customers. Responding to reviews and connecting with customers on every channel is critical.
“Chatmeter’s support is the best I’ve encountered.”
— Paul Baumgarthuber, Chief Marketing Officer
About LaserAway
LaserAway is a leading aesthetic dermatology and beauty services provider specializing in advanced, non-invasive treatments such as laser hair removal, skin rejuvenation, body contouring, tattoo removal, and injectables. Founded in 2006 and backed by licensed medical professionals, LaserAway combines cutting-edge technology with personalized care to help clients achieve their aesthetic goals with confidence and comfort.
Challenge
LaserAway faced challenges in generating more reviews, increasing response rates, and converting visibility into leads across many locations.
Solution
By partnering with Chatmeter, now Alchemer, the team was able to increase the review volume by 62% while also increasing the response rate by 135% – in just 9 months.
Key Outcomes
This led to a 30% increase in organic leads for the business.
Increase in organic leads
Increase in review volume
Increase in response rate
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