Turn Competitor FeedbackInto Clarity
Instantly see how you stack up against competitors across ratings, reviews, visibility, and customer sentiment.
Uncover what competitors are doing well (and where they’re falling short) so you can win more customers.
Use real-time competitive insights to guide decisions with confidence.
How teams use Competitive Intelligence
Reduce uncertainty, sharpen strategy, and connect customer insight to action — quickly.
Understand competitive strengths and weaknesses
Get a full picture of the market, strengths, weaknesses and so much more – all based on real customer feedback.
Traditional approaches like focus groups, surveys, or quarterly reports can’t keep up with how quickly customer sentiment changes at the local level.
Spot emerging risks and opportunities early
Move faster with real-time insights into the market, based on real reviews.
See the market as customers experience it — in real time, across every location that matters.
Go deeper with in-depth insights into the market
Ask questions about your competitors’ customers, compare different competitors head-to-head and so much more.
Go from bird’s eye view to ground level in just a few clicks.
Our promise, to you
Our team is with you every step of the way. We’ll work to make sure everyone on your team can use Competitive Intelligence to get the insights they need.
Competitive Intelligence is designed for brands managing dozens — or hundreds — of locations, where local context matters as much as brand-level trends.
Advanced analysis helps teams move beyond surface-level metrics to understand recurring themes, emerging risks, and experience drivers across the market.
Compare competitors, optimize listings, manage local pages and more – all with one platform.
Need more than just Competitive Intelligence?
Capture and act on customer feedback directly within your apps and websites, reaching users at the perfect moment in their journey.
Rank higher and convert more potential customers into repeat customers by optimizing your listings for search engines.
Turn reviews across every channel into clear, actionable insights at scale for your own real-time customer feedback loop.
Respond to every review, see the bigger picture of customer feedback and set your brand’s online reputation apart from the rest.
Already an Alchemer customer? Head here for Customer Account Questions or Support
Chatmeter’s capabilities go way beyond a simple analysis of star ratings and review count and deliver much deeper insights. Our product gives you the exact insights you need to win.
Pulse Ai: Competitive Intelligence will analyze competitors near your brand’s locations. For example, if you have a competitor with stores across the country, but your company is only based on the West Coast, you will only see insights from that competitor’s West Coast based locations.
Yes – we are able to build that. However, that will require custom pricing. Speak to our sales team to learn more.
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Learn more about how Alchemer’s Competitive Intelligence tool can meet all of your team’s needs.