Alchemer is the agile, fast alternative to Medallia—with powerful features and flexibility to keep up, not hold you back.
Stay in the driver’s seat. Customize surveys, connect tools, and scale instantly—no red tape, no delays.
Access top-tier features without enterprise bloat or hidden costs. Alchemer delivers what you need, when you need it.
No headaches here. Alchemer has highly responsive, highly rated support resources to help you achieve results in record time.
Achieve your feedback goals faster, easier, and on budget with Alchemer
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Medallia | |
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Business Impact |
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Implementation time |
Avg 3 weeks |
Avg 20 weeks |
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Cost |
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$$$$ |
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ROI |
Avg 12 months |
Avg 25 months |
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Features |
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Omnichannel feedback management |
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Advanced survey features |
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In-app feedback collection |
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Dashboards & reporting |
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Advanced AI feedback analysis |
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Enterprise-grade security |
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400+ integrations |
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Expertise & Support |
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Low/no cost onboarding and setup fees |
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Dedicated Customer Success Manager (included at no extra cost) |
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24/7 support (included at no extra cost) |
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Today's businesses require feedback solutions that:
Both Alchemer and Medallia are leading enterprise feedback platforms, but Alchemer leads in implementation time, flexibility, and overall value.
With Alchemer, you’ll be making data-driven decisions before Medallia users even finish setup. No waiting, no hassle—just actionable insights.
Most customers launch in days or weeks, not months
47% of Alchemer Survey customers go live within one day
Medallia customers often take months to get started
"Alchemer is incredibly intuitive and easy to use... so we can spend less time on setup and
more time analyzing the results of the survey."
"It is very easy to use, even without much experience while still having all of the tools and features one might need..."
Alchemer puts the power in your hands. Anyone—technical or not—can build
sophisticated surveys and omnichannel feedback programs.
Intuitive interface designed for all skill levels
Faster adoption across teams with minimal training requirements
Alchemer delivers powerful feedback programs without the hidden service and maintenance fees that inflate Medallia’s total cost of ownership.
Transparent pricing with flexible packages, so there are no surprise add-ons or runaway overages
Comprehensive onboarding, intuitive ease of use, and self-service options that minimize reliance on costly professional services
24/7 support and a dedicated Customer Success Manager, all included for no additional cost
"Overall I have found that Alchemer tends to be more affordable than other enterprise solutions... it is about 90% of the functionality for about 10-20% of the price."
"Ease of use, reasonable priced,
tons of integration functionality,
customer support was prompt and helpful."
With Alchemer, you get affordable, unlimited integrations—customized to your needs and delivered fast.
Unlimited integrations for one flat cost
400+ out-of-the-box integrations
Implemented in weeks, not months
Faster setup and fewer IT bottlenecks compared to
Medallia’s integration process
Alchemer gives business users instant, shareable insights that drive action—without the technical headaches often associated with Medallia.
AI-driven analysis of open-text feedback to
uncover sentiment and key themes
Intelligent dashboards that surface trends and
accelerate decision-making
Simple, transparent AI tools—no data science team
or lengthy implementation required
"The report builder is a huge time saver that allows me to slice/dice results very easily and share."
“I’ve been using Alchemer daily for years, and their platform is extremely reliable, easy to work in, and their support is off-the-charts easy, fast and helpful.”
Alchemer’s in-house team is here to help—whenever you need us.
Multiple channels: email, phone, and dedicated Customer Success Manager
94 Support Net Promoter Score—customers love our service
High retention rate thanks to exceptional service and support
Both Alchemer and Medallia offer enterprise-grade security, but Alchemer provides the same level of security without the premium price tag. Our security features are built into every plan, not offered as expensive add-ons.
Alchemer maintains strict security protocols and compliance certifications to ensure your data is protected at all times.
Our platform is compliant with GDPR, CCPA, HIPAA, and other relevant regulations, ensuring your surveys meet all legal requirements.
With SOC 2 Type II certification and regular security audits, Alchemer provides a robust infrastructure for handling sensitive data.
Recognized in the Gartner® Magic Quadrant™ for Voice of the Customer
Recognized in the Forrester Customer Feedback Management Solutions Landscape for Q2 2024
