- Blog
Sports Fans Want Better Experiences on Game Days, Finds Alchemer Fan Experience Report
Fans say events are worth the money, but 74% still feel nickel-and-dimed; 82% want AI-powered...
- Blog
Alchemer 2026 Stadium Scorecard Ranks America’s Top Sports Venues According to Fans
PNC Park takes #1 overall, while Lambeau, Wrigley and Fenway score big for staff, history...
- Benchmark Report, E-Guide, Research Report
2026 Fan Experience Report Card for Sports Venues and Teams
Uncover college student and parent sentiment — specifically how communication, feedback practices, and school responsiveness...
- E-Guide, Research Report
The 2026 Stadium Scorecard: What 6,238 Fan Reviews Reveal About America’s Top Sports Venues
Alchemer analyzed 6,238 fan reviews across 20 of America's most iconic sports venues, and the...
- E-Guide
The Fan Experience Playbook: Turn Game Day Moments Into Great Experiences
Key moments decide whether fans renew, spend, and bring a friend next time. Here's what...
- Analyst Report
The 2026 Gartner® Market Guide for Reputation Health Tracking Providers | Alchemer
Read the 2026 Gartner Market Guide for Reputation Health Tracking Providers. Twelve provider profiles and...
- E-Guide
The Casino Operator’s Guide to Guest and Player Feedback
This guide is all about hearing guests, players, and team members in one place. Learn...
7 numbers reshaping how hospitality brands build loyalty in 2026
From a 9-point NPS gap to 63% naming cleanliness #1, these 7 stats from Alchemer's...
Win on reviews, win the next generation of guests
87% of high-value 30–44 travelers read reviews before booking; older guests barely do. Alchemer's 2026...
Younger vs. older travelers: why one experience strategy won’t serve both
87% of 30–44s read reviews before booking vs. 59% of over-60s. Alchemer's 2026 data shows...
Why guests choose hotels vs. vacation rentals: trust vs. space
Guests pick hotels for trust (25.6%) and rentals for space (55.4%). Alchemer's 2026 data maps...
Gen Z is your toughest guest — and your biggest opportunity
Gen Z posts the lowest satisfaction and rebooks least, but their complaints are the most...
Guests aren’t survey-shy — hotels just aren’t asking
98% of guests say giving feedback is easy, yet 23% of hotel guests are never...
Closing the loop: the highest-leverage move in guest communication
Only 1 in 5 guests see action after giving feedback. Alchemer's 2026 data shows how...
The feedback gap that’s quietly costing hotels their most loyal guests
Only 1 in 5 guests who give feedback ever see a change. Alchemer's 2026 data...
What hospitality guests care about most in 2026, ranked
Cleanliness beats price, comfort, and check-in as the #1 guest priority in 2026. Alchemer's data...
Vacation rentals now beat hotels on loyalty — here’s what the 2026 data reveals
New Alchemer data shows vacation rentals lead hotels on NPS (50.9 vs. 41.8) as younger...
- Webinar
Digital data in Dashboard: what’s possible, what’s new, what’s next
Your in-app feedback now lives inside Dashboard — Alchemer’s analytics platform — so you can...
- Blog
Survey Invite Channels: Deliver surveys where your customers already are
Email has been the standard way to invite customers to surveys for years. It works—but it’s no...
- Blog
Alchemer Study: Vacation Rentals Surpass Hotels in Guest Loyalty as Traveler Preferences Shift Across Generations
New research finds cleanliness is the top driver of guest satisfaction, while generational preferences are...