Hospitality

Help Docs >
Split-screen graphic comparing a modern hotel and a beachside vacation rental, with a traveling family in the foreground representing hospitality accommodation choices.
  • E-Guide, Research Report

2026 Hospitality Benchmarks: Hotels vs. Vacation Rentals

This report unpacks the loyalty battle between hotels and vacation rentals and breaks down how...
Bakery employee standing behind a display of fresh pastries, highlighting customer experience and operational excellence in franchise locations.
  • Case Study

How Paris Baguette turns customer feedback into operational action across 300+ franchise locations

For a fast-growing franchise brand, maintaining a consistent customer experience across hundreds of independently operated...
Buffalo Sabres logo centered over a blurred view of a crowded indoor hockey arena, with spectators silhouetted in the foreground and players on the ice in the background.
  • Case Study

Buffalo Sabres score big with fan feedback powered by Alchemer  

With Alchemer, the Sabres gain a clear, real-time view of what fans care about most....
Screenshot of a Gartner report titled “2026 Market Guide for Brand Health Tracking Providers.” The page includes an overview, key findings, and a sidebar with links to learn about AI and Gartner’s research.
  • Analyst Report

Gartner® Brand Health Tracker Report 2026

Tracking brand health to measure and communicate impact can be difficult to manage. Gartner® released...
A modern bedroom with a tufted bed and city view, and an outdoor scene with lounge chairs overlooking mountains evoke the feel of a luxury hotel experience, both set against a dark grid background with an orange geometric accent.
  • E-Guide, Research Report

Hyatt, Hilton, and IHG: What 1,400 Guest Reviews Reveal About the Modern Hotel Experience

Understand how guests across three major hotel brands — Hyatt, Hilton, and IHG — are...
Orange slide with text How to Increase Your Local Search Presence. To the right are icons of a store, a website URL (www.), and a star, connected by curved arrows in a circular flow.
  • Webinar

How to Increase Your Local Search Presence

In this webinar, we break down what actually drives visibility and how to turn it...
A row of dumbbells on a rack in a spacious, well-lit gym. In the background, a person is bending over near weightlifting equipment, and other gym-goers can be seen further back.
  • Benchmark Report, E-Guide, Research Report

The 2025 Gym Reputation Ranking

Free Report: The 2025 Gym Reputation Ranking Ranking Customers’ Favorite Gyms Heading Into 2025 Find...

A collage featuring a hand using a tablet stylus, a calculator on documents, and two people shaking hands, all set against a dark green grid background with an orange geometric accent.
  • E-Guide

The Marketing Leader’s Guide to the CFO

It’s no secret, the value of a great customer experience is well known and appreciated....
Close-up of hands typing on a laptop keyboard and another set of hands holding a green smartphone. The background features a grid pattern and an orange square with a stylized A and a plus sign.
  • E-Guide

The Marketer’s Vendor Comparison Guide for Customer Feedback Platforms

In this guide, you’ll learn about the spectrum of available customer feedback platforms, understand the...
A woman wearing a hat and backpack looks up at a large digital departures board in an airport, holding her phone in one hand as sunlight streams through the windows, planning her journey on the c2c railway.
  • Case Study

How c2c Railway improved its mobile app experience with Alchemer Digital

c2c Railway was on the wrong track when it came to understanding its customers’ digital...
A presentation slide titled Automate feedback: Make your CRM smarter by Alchemer, featuring Rosie Davenport, Director Product Marketing, and Justin Falk, Product Manager, with small photos of each presenter.
  • Webinar

Automate feedback: Make your CRM smarter

Ready to unlock the true power of your CRM? Join us for a quick but...
A smiling man in a suit pays with a credit card at a restaurant table; below, bread and a gourmet dish are served. The background features a grid pattern and an orange geometric shape, reflecting positive hospitality industry feedback.
  • E-Guide

The Hospitality Industry’s Guide to Turning Feedback Into 5-Star Results

Whether it’s a guest raving about the rooftop bar, flagging a room service delay, or...
Six people sit around a wooden dining table, sharing food and drinks. One person stands, serving dishes, while the others engage in conversation and laughter—a scene that captures the warmth of the hospitality industry guest experience.
  • Checklist, E-Guide

The Hospitality Industry’s Blueprint to Leveling Up Guest Experience

In the hospitality industry, success hinges on the actual experience your guests have through every...
Webinar announcement titled An Introduction to Text Analysis with Alchemer Pulse featuring two speakers. One person is in a casual sweater and glasses, smiling, while the other is wearing a light jacket. Text includes names and titles of the speakers: Ryan Tamminga, Alchemer SVP of Product and Services, and Jasper Lipton, Alchemer Senior Product Marketing Manager
  • Webinar

An Introduction to Text Analysis with Alchemer Pulse

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback...
Webinar announcement titled 5 Market Research Trends to Watch in 2025, featuring Leslie Rich, Research Solutions Expert, and DJ Francis, Alchemer Growth Marketing Manager. Headshots of both are displayed
  • Webinar

5 Market Research Trends to Watch in 2025

Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how...
Webinar announcement titled A History of Survey Disasters, featuring Katie Arnesen, Alchemer Strategic Customer Success Account Manager, and Annie Clymer, Alchemer Cross Product Technical Support Specialist. Headshots of both are displayed
  • Webinar

A History of Survey Disasters

There are a number of ways your survey can go South. This webinar will detail...
A webinar slide titled 3 Ways to Make Market Research More Agile and Bring More Immediate Value to the Business by Ryan Tamminga and Jeannie Zaemes from Alchemer. The slide includes their photos and features an orange design element representing the Alchemer Rune logo.
  • Webinar

3 Ways Market Researchers Can Become More Agile

Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan...
  • Webinar

A First-Timer’s Guide to Panels

Panels are a group of select audience members who take your survey. But how do...
A laptop screen displaying a person holding a printed document titled In-app Communication Helped IHG Build Relationships With Loyal Customers. The Alchemer logo is visible at the top, with text and images below.
  • Case Study

IHG Case Study

Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels...
A laptop screen displays an image of a peaceful landscape with a large tree, green grass, a row of white chairs, and a distant water body. The sky is partly cloudy, and the setting appears serene.
  • Case Study

GGA Partners

GGA Partners uses Alchemer to advise many of the world’s most successful golf courses, private...
Alchemer delivers great CX results
Get a Demo
See Alchemer in action
Request a demo to learn how feedback can drive your business forward.

By accessing and using this page, you agree to the Terms of Use . Your information will never be shared.