Healthcare

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  • Analyst Report

The 2026 Gartner® Market Guide for Reputation Health Tracking Providers | Alchemer

Read the 2026 Gartner Market Guide for Reputation Health Tracking Providers. Twelve provider profiles and...
  • Blog

Why multi-location healthcare orgs need real-time rating and review visibility 

The location that needs your attention most might not be the one with the lowest...

stelthscope and healthcare professional typing on the computer
  • Blog

The four feedback challenges every healthcare organization has (and how to fix them)

Ask a patient experience leader what patients think, and you’ll usually get two answers.  There’s the official answer,...

Business professional reviewing insurance customer feedback on a digital interface with satisfaction rating and healthcare quality icons.
  • Blog

Insurance leaders are drowning in feedback. Here’s how the best leaders do more with feedback

Insurance runs on trust, but trust is hard to observe directly, which is why Net...

Two healthcare professionals in white lab coats stand in a medical office, reviewing information on a tablet together. One person wears a stethoscope and glasses, while both focus on the screen. Shelves with binders, plants, and medical materials are visible in the background.
  • Case Study

Putting physician voices at the center of every decision

Physicians don't hold back. When a leading physician certification nonprofit asks physicians to weigh in...
Alchemer webinar graphic highlighting new digital dashboard capabilities and analytics innovations.
  • Webinar

Digital data in Dashboard: what’s possible, what’s new, what’s next

Your in-app feedback now lives inside Dashboard — Alchemer’s analytics platform — so you can...
Survey invitations delivered through SMS and WhatsApp on mobile devices, showing how customers can provide feedback through their preferred communication channels.
  • Blog

Survey Invite Channels: Deliver surveys where your customers already are 

Email has been the standard way to invite customers to surveys for years. It works—but it’s no...

A doctor with a stethoscope smiles and talks with an older woman in a waiting area, both seated and holding clipboards, with other people visible in the background.

7 numbers reshaping how healthcare providers build patient trust in 2026

From 93% satisfaction to a 22-point follow-through gap, these 7 stats from Alchemer’s 2026 report...
Healthcare provider reviews patient information with an older patient, illustrating how communication shapes patient reviews and healthcare experiences.

What 763 patient reviews reveal about four major health systems

Alchemer analyzed 763 reviews across four major health systems. The themes behind 4.9 vs. 2.3...
Older adult and child enter a healthcare waiting room while other patients wait to be seen, illustrating different patient experiences across generations.

Younger vs. older patients: why one experience strategy won’t serve both

78% of younger patients read reviews vs. 35% of those 65+. Alchemer’s 2026 data shows...
Home healthcare nurse comforting a senior patient during an in-home care visit.

How patients find providers in 2026: there’s no universal channel

Search dominates for under-44s; word-of-mouth leads for 55+. Alchemer’s 2026 data maps how patients discover...
Patients waiting in a healthcare clinic, illustrating how wait times and the overall patient experience influence provider loyalty.

Why patients leave: men and women switch for opposite reasons

Women leave over poor communication, men over wait times. Alchemer’s 2026 data maps why patients...
A man wearing glasses and a denim shirt sits at a desk with a laptop, rubbing his eyes in apparent fatigue or stress. The background shows an office setting with a blurred lamp and window.

Healthcare patients aren’t being asked for their feedback

98% of patients say giving feedback is easy, yet half of non-responders were never asked....
Nurse reviewing paperwork with a senior patient during an in-home healthcare visit.

Closing the loop: the highest-leverage move in patient communication

Only 51.5% of patients see action after giving feedback. Alchemer’s 2026 data shows how closing...
Frustrated woman expressing dissatisfaction after a poor customer experience.

The follow-through gap that’s quietly eroding patient trust

73% of patients get acknowledged after giving feedback, but only 51.5% see action. Alchemer’s 2026...
Doctor meeting with a patient in a medical office, illustrating how communication and trust strengthen the patient-provider relationship.

What builds patient trust in 2026? Your questions, answered

56% of patients say feeling listened to builds trust more than clinical expertise. Alchemer’s 2026...
Doctor providing compassionate in-home care to an elderly patient during a healthcare visit.

93% of patients are satisfied. So why are they still leaving?

New Alchemer data shows 93% of patients are satisfied with their care, yet loyalty splits...
A doctor talks with an older woman in an office, while in another scene, a healthcare worker checks an older mans blood pressure. The background has a grid pattern with an orange Alchemer rune logo.
  • Benchmark Report, E-Guide, Research Report

2026 Healthcare Experience Report: The Moments That Make or Break Patient Satisfaction

This guide walks through the five moments where patient loyalty is made or lost —...
Orange slide with text How to Increase Your Local Search Presence. To the right are icons of a store, a website URL (www.), and a star, connected by curved arrows in a circular flow.
  • Webinar

How to Increase Your Local Search Presence

In this webinar, we break down what actually drives visibility and how to turn it...
A doctor in a white coat talks to a patient with a braid in an Urgent Care facility, with large medical imaging equipment visible in the background.
  • Benchmark Report, E-Guide, Research Report

The 2025 Urgent Care Patient Experience Report

Free Report: The 2025 Urgent Care Patient Experience Report Risky urgent care provider behavior increased...

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