Food and Beverage

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Bakery employee standing behind a display of fresh pastries, highlighting customer experience and operational excellence in franchise locations.
  • Case Study

How Paris Baguette turns customer feedback into operational action across 300+ franchise locations

For a fast-growing franchise brand, maintaining a consistent customer experience across hundreds of independently operated...
Screenshot of a Gartner report titled “2026 Market Guide for Brand Health Tracking Providers.” The page includes an overview, key findings, and a sidebar with links to learn about AI and Gartner’s research.
  • Analyst Report

Gartner® Brand Health Tracker Report 2026

Tracking brand health to measure and communicate impact can be difficult to manage. Gartner® released...
Orange slide with text How to Increase Your Local Search Presence. To the right are icons of a store, a website URL (www.), and a star, connected by curved arrows in a circular flow.
  • Webinar

How to Increase Your Local Search Presence

In this webinar, we break down what actually drives visibility and how to turn it...
A cheeseburger with fries on a wooden surface and three tacos filled with beef, onions, and cilantro, set against a dark, grid-patterned background with an orange square graphic.
  • E-Guide, Research Report

2026 Quick Service Restaurant Study: Winning the Cost-Conscious Diner 

Learn about consumer behavior and preferences related to Quick Service Restaurant (QSR) loyalty programs —...
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  • Blog

85% of Quick-Service Restaurant Loyalty Members Say It’s All About Saving Money, Not VIP Perks, Alchemer Report Reveals

“Winning the Cost-Conscious Diner” report shows customers join loyalty programs for deals not early access...

A group of people sit at a restaurant table, enjoying a meal together. Plates of food, glasses of wine, and desserts are spread out as they eat and talk in a lively, modern setting.
  • Benchmark Report, E-Guide, Research Report

The 2025 Full-Service Restaurant Reputation Ranking Report

Free Report: The Full-Service Restaurant Reputation Ranking Report The key trends driving the casual dining...

A person in an orange shirt smiles while handing a GrabFood paper bag to another during a Food Delivery Pickup outdoors, with a blurred background of trees and cars.
  • Benchmark Report, E-Guide, Research Report

The 2025 Restaurant Delivery & Reputation Report

Free Report: The 2025 Restaurant Delivery & Reputation Report What consumers really want — and...

A person shops in a grocery store, holding a basket filled with a glass bottle, carrots, bananas, and avocados, while reaching for fresh produce on a refrigerated shelf.
  • Case Study

Brookshire Brothers Case Study

See how Brookshire Brothers partnered with Chatmeter to improve their customer's experience, boost their online...
A&W logo
  • Case Study

A&W Case Study

See how A&W partnered with Chatmeter to boost its online reputation and create greater trust...
A hand picks a French fry from a container against a blue background. Below, a plate with a burger and fries is partially visible, overlaid with grid lines and an orange square with a white arrow.
  • Benchmark Report, E-Guide, Research Report

2025 QSR Reputation Ranking Report

This year’s report ranks 26 of the nation’s top QSR brands, from Chick-fil-A to Domino’s,...
A collage featuring a hand using a tablet stylus, a calculator on documents, and two people shaking hands, all set against a dark green grid background with an orange geometric accent.
  • E-Guide

The Marketing Leader’s Guide to the CFO

It’s no secret, the value of a great customer experience is well known and appreciated....
Close-up of hands typing on a laptop keyboard and another set of hands holding a green smartphone. The background features a grid pattern and an orange square with a stylized A and a plus sign.
  • E-Guide

The Marketer’s Vendor Comparison Guide for Customer Feedback Platforms

In this guide, you’ll learn about the spectrum of available customer feedback platforms, understand the...
A presentation slide titled Automate feedback: Make your CRM smarter by Alchemer, featuring Rosie Davenport, Director Product Marketing, and Justin Falk, Product Manager, with small photos of each presenter.
  • Webinar

Automate feedback: Make your CRM smarter

Ready to unlock the true power of your CRM? Join us for a quick but...
Webinar slide titled How AI and cutting-edge OTA technology are driving the future of the Cracker Barrel digital experience, featuring photos of Lauren Lovelady and Ryan Tamminga, with their titles and company logos.
  • Webinar

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience

First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI...
A curved granite bar with black chairs, drink menus, condiments, and glasses, set in a brightly lit sports bar with TVs and large windows in the background.
  • Case Study

MR MIKES Steakhouse Case Study

See how MR MIKES focuses on customer satisfaction by partnering with Chatmeter....
Webinar announcement titled An Introduction to Text Analysis with Alchemer Pulse featuring two speakers. One person is in a casual sweater and glasses, smiling, while the other is wearing a light jacket. Text includes names and titles of the speakers: Ryan Tamminga, Alchemer SVP of Product and Services, and Jasper Lipton, Alchemer Senior Product Marketing Manager
  • Webinar

An Introduction to Text Analysis with Alchemer Pulse

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback...
Webinar announcement titled 5 Market Research Trends to Watch in 2025, featuring Leslie Rich, Research Solutions Expert, and DJ Francis, Alchemer Growth Marketing Manager. Headshots of both are displayed
  • Webinar

5 Market Research Trends to Watch in 2025

Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how...
Webinar announcement titled A History of Survey Disasters, featuring Katie Arnesen, Alchemer Strategic Customer Success Account Manager, and Annie Clymer, Alchemer Cross Product Technical Support Specialist. Headshots of both are displayed
  • Webinar

A History of Survey Disasters

There are a number of ways your survey can go South. This webinar will detail...
A webinar slide titled 3 Ways to Make Market Research More Agile and Bring More Immediate Value to the Business by Ryan Tamminga and Jeannie Zaemes from Alchemer. The slide includes their photos and features an orange design element representing the Alchemer Rune logo.
  • Webinar

3 Ways Market Researchers Can Become More Agile

Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan...
  • Webinar

A First-Timer’s Guide to Panels

Panels are a group of select audience members who take your survey. But how do...
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