Improve government operations and community engagement
From public service delivery to community outreach, Alchemer equips government organizations with the powerful tools they need to streamline operations and improve community and employee engagement.
Turn citizen and government employee feedback into community progress
Launch projects in hours, not weeks
Launch projects in hours, not weeks
Meet your community where they are
Meet your community where they are
Give everyone just the right experience
Give everyone just the right experience
Uncover insights and take action
Uncover insights and take action
Solutions for state and local government
- Choose an experience below
Government Employee Experience
Support and retain government employees
Alchemer is built to facilitate feedback collection and enhance communication across the entire employee lifecycle. From automated onboarding surveys and regular pulse check-ins to engagement and exit surveys, Alchemer simplifies feedback processes, allowing government organizations to prioritize employee satisfaction and productivity.
- Build an engaged, satisfied workforce
Collect feedback across the entire employee lifecycle to improve performance, satisfaction, while reducing attrition. - Support diversity, equity, and inclusion
Collect government employee feedback to understand and address the unique needs of a diverse workforce. Address these needs to promote equity and inclusivity across all levels. - Promote accountability and transparency
Foster a culture of accountability by encouraging open feedback loops and transparent communication channels, reinforcing trust and integrity within government teams.
Community Experience
Engage with your communities and improve public-service delivery
With Alchemer, you can effortlessly collect feedback from your constituents at every touchpoint. This enables you to better understand and act on community needs.
- Put resources toward the right initiatives
Gather real-time community feedback from all your residents, to ensure effective allocation of time and budget. This helps you focus more resources where they will make the biggest impact. - Improve quality of life for your residents
Understand access to and satisfaction with healthcare, housing, transportation and more, and implement policies with real-time data. - Support inclusive service design
Gather targeted feedback to understand and address the unique needs and challenges for everyone in the community, promoting inclusivity and accessibility in public services.
Flexible Survey & Research Tools
Collect community feedback with powerful, precise surveys
Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.
- Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more. - Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic. - Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
Digital Experience Management
Engage with your digital customers across every channel
Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.
- Modernize your services, and deliver the digital transformation your customers deserve
- Improve web and app experience for all of your customers
- Prioritize the digital improvements that will make the biggest difference
Integrations and Automation
Connect feedback to the systems your departments already rely on
Alchemer integrates with the tools your city or county uses every day — from CRM systems to case management, ERP, HR, and digital service platforms. Connect resident feedback directly to the workflows that drive service delivery and reporting.
- Enable secure, bi-directional data flow
Connect survey responses with CRM, case management, HR, finance, and digital service platforms to reduce manual data entry and improve coordination across departments. - Trigger surveys at key service moments
Automatically send surveys after permit approvals, 311 requests, inspections, public meetings, or program participation — so feedback is timely and relevant. - Close the loop with residents and staff
Route responses to the right team, trigger follow-up actions, and document outcomes — helping you demonstrate responsiveness and accountability.
Dashboards and Performance Insights
Turn community feedback into clear, actionable insight
Bring resident input, program data, and operational metrics into one centralized view. Monitor performance, track trends, and equip leadership with the data they need to make informed decisions.
Surface trends and emerging issues automatically
Identify recurring concerns, track sentiment over time, and flag service areas that may need attention — without manual spreadsheet analysis.Track the metrics that matter to your community
Monitor satisfaction with public services, program participation, digital experience, employee engagement, and priority initiatives.Deliver role-based performance views
Provide tailored dashboards for city managers, department heads, communications teams, and program leads making it easy to share results without granting full system access.
Resources for state and local government
The City of Salem Success Story
The charming city of Salem, Oregon provides essential services to more than 179,000 residents. As the community grows, so does the demand for efficient, cost-effective municipal operations and robust public engagement. Enter Alchemer…
Read the story
Empowering Voices, Transforming Lives
Vital Research leveraged Alchemer’s flexible survey platform and automation features to..
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.
- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture
- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA compliant
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Government organizations use Alchemer to collect feedback on programs, services, and digital experiences. By gathering real-time insights from residents and employees, agencies can identify trends, prioritize resources, and make data-driven decisions that improve quality of life and public service outcomes.
Government teams can launch feedback projects quickly using pre-built templates, customizable survey tools, and automation capabilities. Many projects can be set up in hours instead of weeks, enabling agencies to respond faster to community needs and policy questions.
Alchemer allows agencies to distribute surveys through multiple channels such as email, SMS, websites, QR codes, mobile apps, and kiosks. This multi-channel approach helps governments reach residents wherever they are and ensures broader community participation.