Rise brands serves up exceptional customer experiences at every step of the customer journey
See how Rise Brands partnered with Chatmeter to boost local search rankings, elevate its online visibility, and increase 5-star reviews.
“It’s so exciting to see how the voice of the customer is truly shaping the growth trajectory of Rise Brands, and Chatmeter plays an important part in that.”
— Erin Frum, Director of Engagement at Rise Brands
About Rise Brands
Rise Brands is a brand development firm headquartered in Columbus, Ohio that is making a name for itself across the Midwest, South, and Southwest by creating immersive and nostalgic
consumer dining experiences brought to life through great food and memorable
entertainment.
With an emphasis on local presence and consistent customer experiences, Rise Brands partners with businesses to strengthen visibility, reputation, and community impact.
Challenge
“In the early days,” Rise Brands’ Director of Engagement Erin Frum says, “we could do most of our online listings and review management manually. But as we started to open more locations, and as we scaled across all of the elements of running and operating multiple businesses, we realized we needed help.” Rather than purchase a number of point solutions Rise began looking for a partner offering a single, connected platform that could do it all.
Solution
In 2020, Rise turned to Chatmeter, now Alchemer. The best platforms simplify CX management, improve reputation scores, and deliver unmatched brand intelligence at both the local and enterprise level. Chatmeter’s connected platform enables end-to-end visibility for everyone, from local store managers to executive leadership helping the entire enterprise:
- Increase operational efficiency when responding to review and repairing listing errors
- Measure and report on KPI progress, and competitor data
- Uncover blindspots, trends and take action to address issues before they get out of hand
- Create and assign custom tasks to improve workflows and communication
Key Outcomes
Over three years of partnership with Chatmeter, Rise Brands has experienced great success.
5-star reviews since starting with Chatmeter
4.5 average star rating across all provider
of reviews are purely positive
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