How CareVet boosts productivity, increases brand awareness, and deepens customer relationships
Learn how the CareVet teams up with Chatmeter, now Alchemer, to boost productivity, increase brand awareness, and deepen customer relationships.
“The AI Generator has been super helpful in coming up with unique ways to respond to reviews. With Chatmeter we can pull in tidbits from a review and give us suggestions that allow us to personalize every review response.”
— Emma Ehll, CMO, CareVet
About CareVet
CareVet, a network of 175 veterinary hospitals across more than 30 states, knows how to put people and pets first.
When Chief Marketing Officer Emma Ehll joined CareVet in 2019, she understood that maintaining a quality online reputation for a large, flourishing network of veterinary hospitals with a small marketing team proved tough.
Challenge
CareVet needed a robust solution to maintain its reputation for great customer service while listening and responding to customer feedback quickly, all while growing at a rapid pace. They needed an online platform that would save the team major time by making processes more efficient.
Solution
Ehll and her team partnered with Chatmeter which gave CareVet the opportunity to increase local brand awareness and improve its reputation. CareVet’s marketing coordinator goes into the platform first thing every day to look at all the reviews, particularly checking for any negative response in need of an immediate response and mediation as fast as possible.
CareVet has also been an early adopter of Chatmeter’s new generative AI tools designed to empower brands to connect with customers more efficiently and personally. The business can now, with a single click, access generative AI to instantly craft intelligent, relevant responses to customer reviews.
Key Outcomes
The brand intelligence CareVet has gained through the use of the Chatmeter platform has been a game-changer.
review response rate
overall star rating
increase in direct searches
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