The Caliber Collision team partnered with Chatmeter, now Alchemer, to provide an enterprise-grade platform that could go beyond listings and reviews to deliver real insights into the customer experience at their 2,000+ locations.
“Chatmeter really understands our business and the challenges of our business.”
— Melissa Brown, VP of Marketing
About Caliber Collision
Caliber Collision is the largest auto collision repair company in the U.S., operating over 1,800 centers across 41 states. Founded in 1997 and headquartered in Texas, it specializes in collision repair, dent removal, painting, and glass services, backed by a limited lifetime warranty.
Challenge
Caliber receives 12,000 reviews per month, expands into new lines of business and opens hundreds of locations – both mobile and brick-and-mortar – every year. They needed an enterprise-grade platform that could scale with them.
Solution
The team partnered with Chatmeter to deliver real insights into the customer experience at their 2,000+ locations.
Key Outcomes
increase in 5-star reviews
response rate
locations
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