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  • Blog

2021 Engagement Benchmarks for Education Apps

Education was one of the hardest hit industries in 2020. Quick transitions to remote learning,...

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Surveying the TikTok Generation

There’s only one way to reach GenZ – the TikTok generation – and that’s where...
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2021 Engagement Benchmarks for Media Apps

Media and Entertainment apps played a critical role in helping us get through 2020. While...

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Engagement Benchmarks for Retail and eCommerce Apps

Digital shopping exploded in 2020, with an increase in both consumers and usage. While some...

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Finance Apps: Benchmarks for Success in 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps...

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Engagement Benchmarks for Food and Drink Apps

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery...

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Healthcare Apps: 2021 Engagement Benchmarks

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat...

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App Ratings and Reviews: 2021 Benchmarks

Since 2008, app store ratings and reviews have played a critical role in conversion and...

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Alchemer University Unveils Managing Responses Courses

On March 31st, Alchemer University launched a new program: Managing Responses. Managing responses effectively helps...
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One Billion Voices – Our First Decade of Delivering Customer Love

Ten years ago, Mike Saffitz, Andrew Wooster, Sky Kelsey, and I started Alchemer Mobile (formerly...

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2021 Engagement Benchmarks for Travel Apps

Travel was one of the hardest-hit industries in 2020. Due to interstate, national, and global...

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2021 App Retention Benchmarks

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While...

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Where the Magic Happens

Alchemer Digital Learning Content Manager, Alli Milne discusses the intersection of employee and customer centricity,...

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Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile (formerly Apptentive)’s annual Mobile App Engagement Report serves as a baseline to help...

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Employee Engagement – How to Field Anonymous Surveys by Department

by Cameron Settle When people talk about customer centricity, do you immediately think of your employees? Most companies don’t view their employees as a...

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Why You Need Flexibility and Power in Education

With Alchemer you can find hundreds of other uses throughout campus, without giving up the...
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  • Blog

2021 Mobile App Engagement Benchmark Report

2020 reset the mobile app engagement playing field. In response, teams across all industries need...

Five people sit on couches around a coffee table, discussing documents and working together. An open laptop and a digital network graphic emphasize employee centricity in this collaborative, tech-driven environment.
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How Employee-Centricity is the Foundation of a Customer-Centric Organization

Much like a customer-centric organization, an employee-centric organization puts people at the core of everything...
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  • Blog

What to Expect in Customer Experience

Watching how customer experience has changed and evolved over the past year led us to...
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  • Blog

The Sales Solution for When Your Customers Say, “I Already Told You That!”

Alchemer Customer Engagement for Sales is designed to help sales teams build hyper-personalized relationships with...
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