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  • Blog

How to Collect More In-App Feedback (and What to Do With It)

Your customers are already on their phones – meet them where they’re at through in-app...

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Mobile Marketing Metrics: What to Measure and How to Do It

The days of measuring an app’s success by downloads and ratings are long behind us....

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Tips for Writing Effective Mobile Survey Questions

The best decisions are informed by an abundance of data from a representative cross-section of...

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  • Blog

Product Announcement: Microsoft Teams Integration Speeds Up Collaboration and Taking Action on Feedback

New Integration Simplifies Responding to Feedback and Collaborating on Survey Design By Vanessa Bagnato, Director...

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  • Blog

Five Ways to Fight the Great Regret 

by Heather Rollins, Alchemer’s VP of HR Attracting and retaining employees is difficult; here are...

  • Blog

Product Management Quotes to Leave You Inspired

Let’s be real: product management can be challenging. Between interfacing with multiple teams, coordinating release...

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A Feedback Platform for Every Department in the Enterprise

Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey In early 2022, Malwarebytes had started...

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  • Blog

Administrative Questions – An Answer to One of Your NPS Questions 

Administrative Questions are not visible to the respondent but are available to Alchemer license holders...
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  • Blog

Tips and Tricks to Get the Most Out of Alchemer Help Documentation

Alchemer has nearly 1,000 documentation articles covering every facet of the application. To help you...
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  • Blog

Tips for Writing Effective Mobile Survey Questions

To make informed decisions, gather abundant data from a representative cross-section of your customer base....

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  • Blog

5 Quick Tips to Improve Survey Response Rates 

By DJ Francis, Demand Generation & Digital Marketing Manager, Alchemer  You create your survey, test...

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  • Blog

Why App Ratings are Critical to ASO Marketing Strategy

When it comes to App Store Optimization (ASO), most brands think about keywords, compelling copy,...

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The Top Four Reasons Why Customer Experiences are Suffering 

According to the Salesforce State of Marketing report, 33% of customers will walk away from...
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  • Blog

Discovering How to Use Contact Lists – An Answer to One of Your NPS Questions

We read each NPS comment. Today’s issue: “One area where currently I think Alchemer could...
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  • Blog

Product Update: Alchemer delivers more performance and reporting improvements

The Alchemer product team is pleased to announce recent updates to the Alchemer platform that...
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3 Great Examples of Brands Using Voice of the Customer Solutions

Voice of the customer solutions encompass several key steps. Firstly, they involve capturing data related...

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  • Blog

Mobile Marketing Strategy: Overview, Examples, Metrics, and More

85 percent of Americans now own a smartphone, up from just 35 percent a decade...

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  • Blog

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

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  • Blog

How Do App Ratings and Reviews Differ Between iOS and Android App Stores?

App ratings and reviews are important metrics to understand when determining what drives customer acquisition....

Two men stand conversing at the Forrester conference. One gestures animatedly, while the other stands calmly with hands at his sides. A presentation slide on Amdocs is visible in the background. Both wear glasses and badges. The speaker is Tzachi Ben-Sasson.
  • Blog

Forrester Praises Amdocs’ VoC Program as Designed To Strengthen Client Relationships

Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, spoke to Forrester VP...
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