Customer Success & Support

Integrate Alchemer surveys with Gorgias to measure satisfaction after support tickets are resolved. Feed responses directly to your team to identify issues and strengthen customer relationships.

Use Alchemer’s native tools to streamline survey management and connect feedback across systems. Simplify data collection, sharing, and automation to get more value from every customer interaction.

Integrate Alchemer with Zendesk to automate satisfaction surveys following ticket resolutions. Pass scores and comments back to Zendesk to help agents improve experiences and close the feedback loop.

Connect Alchemer surveys with Twilio to send and receive survey data via SMS. Capture fast, convenient feedback that keeps customers engaged on their preferred communication channel.