Boost non-profit impact and better understand the communities you serve
Alchemer equips not-for-profit organizations with powerful tools to streamline operations, improve community experience, collect staff or volunteer feedback, and better understand donors and the diverse communities you serve.
Turn community feedback into non-profit impact
Launch projects in hours, not weeks
Launch projects in hours, not weeks
Meet your customers where they are
Meet your customers where they are
Give everyone just the right experience
Give everyone just the right experience
Uncover insights and take action
Uncover insights and take action
Build better donor relationships and
drive more value to your community.
Boost the impact of program and services
Collect community feedback to understand where you excel and where you’re falling short. Make improvements where they’ll have the most impact.
Build stronger donor and community relationships
Tailor fundraising efforts to your donor base by gauging satisfaction with giving, events, and their overall experience.
Solutions for non-profit organizations
- Choose an experience below
Staff and Volunteer Experience
Support and retain staff and volunteers
From automated onboarding surveys to regular pulse check-ins, Alchemer simplifies feedback processes. Using Alchemer allows non-profits to keep their staff or volunteers happy and focused on critical challenges.
- Build an engaged, satisfied team
Collect feedback across the entire employee lifecycle to improve performance and satisfaction while reducing attrition. - Engage with volunteers
Collect volunteer feedback on skills, experience, and preferences to match them with the right opportunities and improve satisfaction and retention. - Support diversity, equity, and inclusion
Collect the right feedback to understand the unique needs and experiences of your full-time staff or volunteers. This promotes equity and inclusivity across all levels.
Participant and community experience
Listen to the people your mission exists to serve
Program participants and community members offer the most valuable insight into how well your services meet real needs. Alchemer helps non-profits gather feedback directly from the people they support — making it easier to understand experiences, improve programs, and strengthen trust with the communities you serve.
Collect feedback at meaningful moments
Send surveys after program participation, service delivery, workshops, case management interactions, or community events.Make participation accessible and inclusive
Reach participants through mobile-friendly surveys, SMS, QR codes, kiosks, or embedded forms. Support multiple languages and accessible formats so more community members can share their perspectives.Identify needs and improve programs
Analyze feedback to uncover barriers to access, gaps in services, and opportunities to strengthen program delivery.Demonstrate impact to funders and boards
Turn participant feedback into clear insights and reports that support grant reporting, program evaluation, and continuous improvement.
Flexible Survey & Research Tools
Collect community feedback with powerful, precise surveys
Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.
- Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more. - Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic. - Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
Digital Experience Management
Engage with your digital community across every channel
Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.
- Modernize your services, and deliver the digital transformation your community deserves
- Improve web and app experience for your entire community
- Prioritize the digital improvements that will make the biggest difference
Integrations and Automation
Connect community feedback to the systems your non-profit already uses
Alchemer integrates with the tools nonprofits rely on to manage programs, relationships, and reporting — from CRM platforms and grant management tools to volunteer systems and data platforms. Connect feedback from clients, volunteers, donors, and partners directly to the workflows that support your mission.
- Enable secure, bi-directional data flow
Connect survey responses with CRM, program databases, marketing tools, and spreadsheets to reduce manual data entry and keep your team aligned. - Trigger surveys at key program moments
Automatically send surveys after a service interaction, program completion, volunteer shift, event, or training — capturing feedback when experiences are still fresh. - Close the loop with the people you serve
Route responses to the right staff member, trigger follow-up actions, and document outcomes to support accountability and continuous improvement.
Dashboards and program insights
Turn stakeholder feedback into clear insight that strengthens programs and demonstrates impact
Bring community feedback, program metrics, and operational data into one centralized view. Track outcomes, monitor satisfaction, and give leadership the insights they need to improve services and demonstrate results to funders and boards.
- Surface trends and emerging issues automatically
Identify patterns in client experience, volunteer engagement, service quality, or community needs without manual spreadsheet analysis. - Track the metrics that matter to your mission
Monitor program outcomes, participant satisfaction, volunteer engagement, donor sentiment, and community impact indicators. - Deliver role-based insight across your organization
Provide tailored dashboards for program managers, development teams, executive directors, and board members so everyone can understand results and take action.
Resources for Non-Profit Organizations
Renew Partnerships
How a Leading U.S. Nonprofit Uses Alchemer to Power Their Organization ...
Tech Soup
How Alchemer helps TechSoup Survey and Qualify Nonprofits Around the World...
Why School Districts Need a Centralized Survey Platform
Alchemer offers a secure and user-friendly platform that can be used by everyone in...
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.
- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture
- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA compliant
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Nonprofits use Alchemer to gather feedback from clients, volunteers, donors, partners, and community members about programs, services, and experiences. These insights help organizations identify opportunities for improvement, measure outcomes, and make decisions that strengthen impact.
Many nonprofits launch surveys within hours using templates and simple no-code tools. Teams can quickly collect feedback after events, services, or program milestones and begin reviewing results immediately.
Alchemer supports multi-channel distribution including email, SMS, websites, QR codes, social media, and embedded forms. This allows nonprofits to reach clients, volunteers, and community partners wherever they already interact with your organization.
Yes. Many nonprofits use Alchemer to collect outcome data, participant feedback, and program evaluation metrics that support grant reporting and board reporting. Insights can be exported or shared through dashboards to clearly demonstrate impact.
Alchemer includes enterprise-grade security such as encryption, role-based access controls, and data protections that help organizations safely collect and manage feedback from employees, donors, and the community.