Alchemer Resource Library

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A Gartner Magic Quadrant chart for Voice of the Customer Platforms displays various company logos positioned in four quadrants: Leaders, Visionaries, Niche Players, and Challengers. Background is yellow with abstract patterns.
  • Analyst Report

Gartner® Magic Quadrant 2026

Complimentary Access: 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Finding the right...

Featured Content
A hand with pink nail polish holds a smartphone displaying a pink feedback screen with five stars selected and a Submit button. The phone is held over a light wooden surface.
  • Case Study

The secret to a leading telecom company’s digital transformation

This leading organization puts customers at the center of everything they do, making customer-centricity the...
Featured Content
A person browses clothes on a rack in a retail boutique, while another uses a point-of-sale terminal at the counter. The background features a dark grid pattern with an orange geometric logo.
  • E-Guide

The Retailer’s Guide to Automating and Integrating Customer Feedback

Today’s shoppers expect more than great products; they expect responsive, personalized experiences at every touchpoint....

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Close up of data servers
  • Blog

The data security checklist for evaluating SaaS vendors

Whether you’re evaluating a survey platform, a CRM, a data analytics tool, or any SaaS...

A data center hallway with server racks, featuring a stylized white A and the Australian flag in the foreground, highlights an AU Data Center environment.
  • Blog

Alchemer Now Offers an Australian Data Center: Your Data Stays in Australia

Alchemer's Australian data center enables organizations to store and process all survey and feedback data...
Two hands hold a Google leave a review card that reads "Make our day, Leave a review," featuring the Google logo, five stars, and a contactless tap symbol on a clean white background.
  • Blog

3 ways to close the loop with customers at scale

You’ve collected feedback from surveys, reviews, in-app responses, and support tickets. Now what?  For too many companies, the answer...

Alchemer white Rune logo on a black gridded background
  • Blog

Alchemer Launches AI Auto-Responder to Transform Customer Review Engagement with On-Brand Automation at Scale

New capability accelerates response times, improves customer perception and advances Alchemer’s AI-driven feedback strategy...
A Forrester Vision Report titled How To Measure Customer Experience Performance And Prove ROI is displayed on a green grid background. The summary section is highlighted in green at the bottom of the report cover.
  • Analyst Report

Forrester Vision Report: How To Measure Customer Experience Performance And Prove ROI

Learn which CX metrics matter most, how to embed insights into organizational decision-making, and how...
A person is using a smartphone to make a contactless payment on a card reader held by another person. They are surrounded by peach-colored flowers on a table, suggesting a florist setting.
  • Blog

The new loyalty model is subscription-based, and feedback programs need to adapt

At what point does a loyalty program stop being a loyalty program, and become something...

Five plastic containers filled with golden French fries are arranged next to several small cups of ketchup and mayonnaise, ready for dipping, on a sunny surface.
  • Blog

New research: What diners expect from QSR loyalty programs

Loyalty programs used to be about status. Points, tiers, badges, exclusive offers — the mechanics...

A presentation slide titled Your App has changed. Has your feedback strategy? by Alchemer. Includes headshots of two women and lists Mackenzie Shoemaker and Kailey Beller as customer success managers.
  • Webinar

Your app has changed. Has your feedback strategy?

In this webinar, we’ll walk through how to audit and refresh your Alchemer setup so...
Steam locomotive of Georgetown loop railroad in Colorado, USA. Engine is parked in a depot, looking from another coach.
  • Case Study

How History Colorado uses Alchemer to modernize feedback and serve communities faster

How History Colorado uses Alchemer to modernize feedback and serve communities faster​...

Events & Webinars

Alchemer presentation slide titled Getting Started with Alchemer Dashboard, featuring photos of Peter Zaidel, VP Product, and Kelsie Betsch, PhD, Senior Analytics Product Manager.
  • Webinar
  • On-Demand

Getting Started with Alchemer Dashboard

A presentation slide titled Listings 101: Your Google Business Profile Masterclass by Chatmeter, featuring Ali Momin and Anna Rindels with their photos and job titles: Enterprise Listings Specialist and Senior Optimization Strategist.
  • Webinar
  • On-Demand

Listings 101: Your Google Business Profile Masterclass

  • Webinar

Your app has changed. Has your feedback strategy?

A presentation slide titled Your App has changed. Has your feedback strategy? by Alchemer. Includes headshots of two women and lists Mackenzie Shoemaker and Kailey Beller as customer success managers.
  • Webinar

Local Pages 101: Everything You Need to Know About Local SEO Content

Webinar slide titled Local Pages 101: Everything You Need to Know about Local SEO Content. Panelists listed are Eileen Lozano, Nick Larson, and Anna Rindels, with their black-and-white headshots on the right.
  • Webinar

Advanced Dashboard: ​Purpose-built AI tools that makes your job easier

Webinar slide titled Advanced Dashboard: Purpose-built AI tools that make your job easier with photos of speakers Ryan Tamminga and Rosie Davenport. Alchemer logo is displayed in the top left corner.
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