The Fastest Way to Act on Customer Feedback—In Real Time

Trusted by leading retailers to transform CX insights into operational improvements—at scale.

Retail Insights to Consider

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Consumers Expect a Seamless Experience

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Businesses Recognize Personalization Plays a Key Role

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Consumers Say Social Media Impacts their Buying Decisions

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Customers Abandon their Cart

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Join 11,000+ companies TRANSFORMING their business with Alchemer

Built for Retail Workflows

Purpose-built features for retail operations, CX, and marketing teams

Real-Time Store-Level Alerts

Trigger workflows when poor NPS responses are submitted.

Closed-Loop Feedback

Resolve issues fast with integrated follow-up tools.

Omnichannel Feedback Collection

Capture insights across in-store, online, and mobile channels.

Seamless Integrations

Connect feedback to POS, CRM, and 400+ business tools.

Easy Implementation

Launch your CX program in under 6 weeks—no IT required.

24/7 Expert Support

Get real help from retail-savvy CX specialists anytime.

Trusted by Retail Leaders

Discover how top retailers are turning feedback into faster service and smarter decisions.

★★★★★

"Alchemer is incredibly easy to use for both our marketing team and our customers. I especially love how seamless it is for consumers to respond. They can simply swipe on the stars within the app, which makes it easy to collect a high volume of feedback."

Beatrice Nonet-Hori

Director, Digital Marketing & CRM, Grocery Outlet

★★★★★

“As businesses have moved more towards data driven results and using data to make decisions, a good tool is vital to gathering various points of information and stats. Alchemer has enabled us to systematically track and evaluate the efficacy of our training facilitation and materials as well as learner sentiment and confidence.”

Becky Baker

Learning Systems Administrator at Paychex

★★★★★

“Alchemer is so customizable, I haven’t found a thing that wouldn’t work for me. Plus, it hits the sweet spot of cost and function. I love the fact that this is so easy, and you can trigger automated email notifications from the Alchemer Platform.”

Mike Yeaton

Senior Consultant at TechSoup

Ready to Transform Your Retail Operation?

Launch your personalized demo today and start seeing results in weeks.