Free Report: The 2025 Restaurant Delivery & Reputation Report

What consumers really want -- and what they're missing -- from delivery options

Americans love delivery — but is a poor customer experience pushing them to the brink?

While delivery grows in popularity, so does consumer dissatisfaction with rising delivery fees, incorrect orders and frustrating staff interactions. Discover what consumers really want from food delivery options, where brands go wrong, and what to do about it.

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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.

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The percentage of negative reviews mentioning food delivery

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The percentage of consumers opting for food delivery ahead of big sporting events

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The projected annual compound growth rate from 2024 to 2029 for food delivery

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