Resources

E-Guides

Transforming your CX strategy with open text analysis

In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is

Case Studies

The secret behind a top market research firm’s efficiency

A top market research company, serving the automotive industry, conducts the largest automotive research study in the world. They leverage Alchemer to collect, analyze, and deliver immediate insights to clients

E-Guides

The 10-step guide to accurate market research

Discover proven strategies and expert tips to capture genuine feedback, maximize survey value, and turn data into action, no matter your experience level. As a market researcher, gathering accurate, high-quality

Case Studies

City of Salem, OR

The growing city of Salem provides services to over 179,000 residents. As the community expands, there is higher demand for efficient, cost-effective municipal operations and public engagement. Learn more about

Case Studies

How Guided Discoveries Leverages Alchemer to Help More Kids Learn Hands On

Founded in 1978, Guided Discoveries is a nonprofit in Southern California that has used Alchemer since 2011. The organization uses Alchemer to collect feedback from staff, chaperones, and students, and

Case Studies

Better Understanding the Nonprofit World

TechSoup uses Alchemer to send eligibility surveys to up to 1,000,000 (one million) U.S. and international non-profit organizations in order to better understand their capabilities, needs and challenges.

Case Studies

How a Leading U.S. Nonprofit Uses Alchemer to Power Their Organization

Renew Partnerships chose Alchemer to help run their organization, provide the insights to drive change, and power the surveys that power their work.

Case Studies

How ESD 113 Uses Alchemer for Everything from Art Shows to Meeting State Mandates

Like many educational organizations, Educational Service District (ESD) 113 thrives on feedback. The ESD collects feedback from various stakeholders like parents, students, and their own staff in each district from

Case Studies

Helping 40 Colleges of Arts and Design Collect and Analyze Institutional Data

AICAD uses Alchemer Survey to collect a range of information from its member colleges, including institutional data as well as feedback about initiatives and events.

Case Studies

Professional Development and Research Institute on Blindness (PDRIB)

Because the Institute surveys people who are visually impaired, researcher Mary Ann Mendez needed a feedback platform that could work for the researchers and the respondents who were blind. Alchemer

Webinars

How CX is Leveraging AI for Customer Benefit

AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host PR Manager joins our

Webinars

3 Ways Market Researchers Can Become More Agile

Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan Tamminga, SVP of Product and Services at Alchemer, to discuss ways in which market researchers

Webinars

Improve brand reputation by closing the feedback loop in mobile

Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your

Webinars

Alchemer Product Office Hours – Cross-Survey Reporting

In October, Alchemer released enhancements to Standard Reports so that you can combine reports from multiple surveys into a single report, allowing you to visualize questions from different reports together.

E-Guides

Four Reasons Why CX is Suffering in 2022

People are increasingly frustrated with companies, and the people on the front lines bear the brunt of this dissatisfaction. Making this problem more difficult to comprehend is how many companies

Benchmark Reports

Benchmark Report 2022

Customers interacting with mobile channels respond more, churn less, and provide valuable leading indicators of shifting sentiment. But our analysis isn't limited to defining the current state of mobile engagement.

Case Studies

Gaming and Alchemer

Gaming companies around the globe use Alchemer for everything from market research to product development to customer satisfaction. One major gaming company used Alchemer to gather feedback on images for

Webinars

Forrester Case Study: Maximizing ROI for a CX Platform for B2B and B2C Success

Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they needed in this short webinar. Malwarebytes needed an enterprise feedback platform that was fast, flexible,

Webinars

Mini-Webinar: How to Improve Mobile App Retention

Join this 6-minute webinar to learn the latest trends when it comes to driving mobile app retention! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks

Webinars

Acquisition, Adoption, and Retention of Mobile App Customers

Need to acquire new app downloads? Or do you need those app customers to use the app more? This short webinar shares tips for acquiring, engaging, and retaining mobile app

Webinars

Mini-Webinar: All About Mobile App Adoption — How to Snag Users and Keep Them

Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks