Government

Improve government operations and community engagement

From public service delivery to community outreach, Alchemer equips government organizations with the powerful tools they need to streamline operations and improve community and employee engagement.

Overview

Turn citizen and government employee feedback into community progress

Collect, understand, and act on community-wide feedback with flexible, scalable survey software

Launch projects in hours, not weeks

Get started quickly and easily—without painful implementation

Meet your community where they are

Connect with email and SMS, plus QR codes, in-app, web, and more

Give everyone just the right experience

Engage your community with personalized feedback collection

Uncover insights and take action

Identify trends and discover what matters most to your community

Hundreds of state and local government organizations trust Alchemer to help them streamline governmental operations and improve citizen and employee engagement.

Government Employee Experience

Support and retain government employees

Alchemer is built to facilitate feedback collection and enhance communication across the entire employee lifecycle. From automated onboarding surveys and regular pulse check-ins to engagement and exit surveys, Alchemer simplifies feedback processes, allowing government organizations to prioritize employee satisfaction and productivity.

Build an engaged, satisfied workforce
Collect feedback across the entire employee lifecycle to improve performance, satisfaction, while reducing attrition.
Support diversity, equity, and inclusion
Collect government employee feedback to understand and address the unique needs of a diverse workforce. Address these needs to promote equity and inclusivity across all levels.
Promote accountability and transparency
Foster a culture of accountability by encouraging open feedback loops and transparent communication channels, reinforcing trust and integrity within government teams.

Community Experience

Engage with your communities and improve public-service delivery

With Alchemer, you can effortlessly collect feedback from your constituents at every touchpoint. This enables you to better understand and act on community needs.

Put resources toward the right initiatives
Gather real-time community feedback from all your residents, to ensure effective allocation of time and budget. This helps you focus more resources where they will make the biggest impact.
Improve quality of life for your residents
Understand access to and satisfaction with healthcare, housing, transportation and more, and implement policies with real-time data.
Support inclusive service design
Gather targeted feedback to understand and address the unique needs and challenges for everyone in the community, promoting inclusivity and accessibility in public services.

FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.

Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.

DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital community across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

Modernize your services, and deliver the digital transformation your community deserves
Improve web and app experience for your entire community
Prioritize the digital improvements that will make the biggest difference

Customer Story

See how the City of Salem uses Alchemer to foster community connections, automate processes, and empower staff

The charming city of Salem, Oregon provides essential services to more than 179,000 residents. As the community grows, so does the demand for efficient, cost-effective municipal operations and robust public engagement. Enter Alchemer – the powerful survey platform that has become an indispensable tool for the City of Salem.

SECURITY & COMPLIANCE

Relax knowing your security and compliance needs are covered

Alchemer keeps your data safe and secure, and helps you easily monitor and manage data access across your institution.

- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture

- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA

Ready to do more with feedback? We’re here to help.

Improve government operations and community engagement

Turn citizen and government employee feedback into community progress

Launch projects in hours, not weeks

Meet your community where they are

Give everyone just the right experience

Uncover insights and take action

Hundreds of state and local government organizations trust Alchemer to help them streamline governmental operations and improve citizen and employee engagement.

Support and retain government employees

Engage with your communities and improve public-service delivery

Collect community feedback with powerful, precise surveys

Engage with your digital community across every channel

See how the City of Salem uses Alchemer to foster community connections, automate processes, and empower staff

Relax knowing your security and compliance needs are covered

See it in Action

Request a Demo

For State and Local Government