For multi-location brands
Turn location-level insights into measurable business results
- 100% review response rate across 900+ locations at peak volume — H&R Block Canada
- App store rating lifted from 2.0 to 4.5 stars through in-app feedback — Dunkin'
- 11,000+ companies trust Alchemer to manage their local presence and feedback programs
- Walk through your biggest location-level challenge
- See which product maps to your most immediate need
- Get a clear picture of what a demo would actually cover
Questions? Call 1-800-609-6480
- Your information is secure and private
Trusted by 11,000+ companies — including the multi-location brands you know
What gets easier
Turn location headaches into local wins
What gets easier when every location comes into view.
Keep hours, addresses, map pins, and local listings accurate across directories, so customers can find you when they're ready to visit.
Bring reviews from Google, Yelp, app stores, and other channels into one place, so teams can respond faster and keep customer conversations moving.
Go beyond star ratings to understand what's behind a dip — from slow service to digital friction — and take focused action where it matters most.
The fix
Find the right solution for the problem in front of you
Whether your team is trying to clean up listings, manage reviews, improve local visibility, understand feedback, or track competitors, Alchemer gives you a focused way to address the challenge that matters most right now.
Listings management
Keep every location accurate across 200+ directories, from Google Business Profile to Apple Maps — so guests find the right info and you rank in local search.
Local pages
Turn local search intent into visits with high-performing, location-specific pages built to convert.
Reputation management
See and respond to every review, everywhere, from one place — with AI-assisted responses that sound like you, not a bot.
Digital experience
Capture real-time guest feedback on your website and app, in the moment — and turn happy guests into higher app store ratings.
Competitive intelligence
See exactly how each location stacks up against the competition nearby — and know why, not just where you stand.
directories managed from one platform, including Google, Apple Maps, and Yelp
companies trust Alchemer to manage their local presence and feedback programs
NPS from Alchemer’s customer support team — one of the highest in the category
of support interactions rated as satisfactory — with 84% of customers live in under two weeks
Why Alchemer
Built differently than most platforms in this category
A lot of platforms surface the same basic data. What multi-location teams tend to tell us they need is something deeper — insight that’s specific enough to act on, support that knows your business, and AI built for operational decisions, not just summaries.
Pulse AI goes beyond summarizing feedback. It surfaces risk signals, competitive trends, and location-specific patterns — so you know where to act and why, not just what the average rating is.
Dedicated listings and SEO experts work alongside your team — not just during onboarding. When a listing breaks or a reputation issue escalates, you have someone who knows the answer.
Listings, reviews, local pages, digital feedback, and competitive intelligence share the same data layer — so insights from one product enrich everything else, and your team works from a single source of truth.
What teams say after making the switch
Case studies
Results from brands managing locations at scale
Food & Beverage · Franchise
98% listings accuracy and a 4.2 → 4.4 average Google rating maintained across 300+ franchise cafés through rapid growth.
Quick-service restaurant
25% increase in five-star Google reviews in six months, alongside stronger listings accuracy and faster review response.
Retail & grocery
38%+ increase in page-one Google rankings and an 81% increase in review response rates in one year.
At a glance
What to consider when comparing multi-location platforms
What should you look for in a multi-location platform? The right questions cut through feature lists fast:
- Can it identify why ratings change — not just report them?
- Does it help resolve listing issues at scale?
- Can every team work from the same data?
- Does it provide AI recommendations — not just dashboards?
- Will you have dedicated experts after implementation?
Free e-guide
For multi-location brands, inaccurate listings and unmanaged reviews directly impact local visibility, trust, and performance at every location. Not all platforms are built for the operational realities of distributed teams and location-level accountability. This guide helps you compare leading vendors and confidently shortlist the right fit for your organization.
Enterprise security, built in
Capture and act on feedback with confidence. Alchemer is built for the compliance requirements common in healthcare, financial services, and retail.
- SOC 2 Type 2
- HIPAA compliant
- GDPR compliant
- CCPA compliant
- ISO 27001
- FERPA compliant
See how Alchemer helps leading brands improve local visibility, manage reputation, and uncover location-level insights — all in one platform.