Fix What SOCi Can't: Turn Listings, Reviews and Feedback Into Action
If your listings issues take too long to resolve, your insights stop at dashboards, and your teams are stuck reacting instead of improving—there’s a better way to manage customer experience across every location
- Resolve listings issues—not just monitor them
- Turn customer feedback into clear, location-level action
- Give frontline teams tools they’ll actually use
- Get support that helps you move faster, not wait longer
See Why Companies Switch
Get a personalized demo of how Alchemer helps you manage listings, improve visibility, and act on customer feedback—all in one platform.
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Join 11,000+ companies transforming how they manage reviews and reputation
What changes when you move beyond SOCi
Alchemer is built for teams that don’t just want to manage their presence—they want to improve performance across every location.
Fix issues at the source—not just track them
Go beyond monitoring listings and reviews. Identify, prioritize, and resolve the issues that impact your visibility and customer experience.
Turn feedback into operational action
Connect reviews, surveys, and customer feedback—then route insights to the teams that can fix the problem.
Give every location clarity on what to improve
Surface location-level trends and patterns so operators know exactly where to focus.
Support that scales with your business
Work with a team that understands multi-location complexity and helps you move faster when issues arise.
Why Companies Are Making the Switch
The difference isn’t features—it’s what you can actually do with them.
Listings and reputation management that drives action
- Keep listings accurate across every location from one dashboard
- Monitor and respond to reviews as they happen
- Automatically route feedback to the right teams
- Turn reviews into insights you can act on across operations
SOCi
Built for localized marketing and social engagement
- Strong tools for managing social media and local marketing campaigns
- Helps manage listings, reviews, and brand presence across locations
- Less flexibility to connect feedback across systems
- Limited ability to turn feedback into operational action
At-a-Glance Comparison
Two different approaches to managing multi-location experience
| Feature |
 |
SOCi |
|---|---|---|
|
Listings Management |
Centralized control across locations |
|
|
Review Monitoring |
Real-time alerts and tracking |
|
|
Review responses |
Manage and respond in one platform |
|
|
Multi-location support |
Built for complex organizations |
|
|
Feedback sources |
Surveys, in-app, web, SMS, reviews |
Reviews, listings, and social engagement |
|
Integrations |
400+ integrations + open API |
Integrations available |
|
Flexibility |
Highly configurable |
More structured platform approach |
|
Insights |
AI-powered analysis across feedback sources |
Focused on social, listings, and reputation metrics |
Everything you Need to Succeed
Built for multi-location teams that need to move fast and stay consistent
Listings Management Made Simple
Update business information across directories and locations from one place—no more manual fixes.
Real-Time Review Monitoring
Track reviews as they come in and stay on top of customer sentiment.
Review Response Management
Respond quickly and consistently with tools built for teams.
Review Generation Tools
Use surveys and prompts to encourage more customers to leave reviews.
Location-Level Insights
See how each location performs and where to improve.
Go Beyond Reviews & Social
Connect review data with surveys and operational systems to take action faster.
What Our Customers Say
Join thousands of satisfied customers who’ve transformed their business
★★★★★
Organized reviews for Multiple Locations
"I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. The available reporting options help me organize and present data to our management team to understand and a format that I can customize."
★★★★★
Daily insight's and easy access to customers! "I love that I can respond to guests across several different platforms, all in one place. It also allows me to see trends and get valuable insight into what we can improve on."
★★★★★
Great Tool, makes my job 10 times easier to see everything in one screen.
"The platform has reports and breakdowns of reviews left. This has been a huge help in my daily job, it is nice to see the spreadsheets on what was reported and what can be improved. My staff has access to view and respond at anytime. This also helps my corporate office and ownership to see what we are being reviewed on."
Still managing listings and reviews—but not improving what’s behind them?
See how multi-location teams are moving beyond fragmented tools and turning customer feedback into action.