Free Report: The 2025 Urgent Care Patient Experience Report
Urgent care patient volume has skyrocketed– increasing by 60% from 2019 to 2023.
But is the patient experience living up to expectations? Chatmeter analyzed more than 350,000 reviews of the 10 largest urgent care clinics in the U.S. and found significant gaps, from improper care to HIPAA compliance to billing issues.
- The most common issues patients are raising in reviews
- YoY changes in how patients review medical care, waiting rooms and more
- The new HIPAA risks from digital patient tools
- Instant download
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Review responses from providers that contained a HIPAA violation
Increase in reviews mentioning improper medical care
Reviews mentioning wait times -- the most popular topic in 2025
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