Free Report: The 2024 QSR Reputation Ranking

Ranking the 25 largest quick service restaurants on food, value and service quality

Find out what the top quick-service restaurants are getting right – and what so many are getting wrong. Our research team analyzed the reviews of the 25 largest quick service restaurants and identified key trends in customer service, wait times, mobile ordering and so much more.

What trends emerged in 2024? Where is the quick-service industry failing its customers? Find out in our 2024 QSR Reputation Ranking report.

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So much customer feedback, so little time. Let our AI analyze it all and send you the insights into where your customers are happy and where they’re not.

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Traffic to QSRs declined by 3.5% in the first quarter of 2024.

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The percentage of reviews mentioning customer service increased by 19% YoY.

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The percentage of pricing-related reviews describing the restaurants as “overpriced” increased by 43.2% YoY.

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