See every signal. Focus where it matters.
- Purpose-built AI, not a bolted on layer
- Live in under 30 days, no dedicated research team required
- Transparent pricing, no surprise bills or increases
- Every account has a dedicated success manager and access to live customer support (no AI here)
- Your information is secure and private
Trusted by more than 11,000 mid-market and enterprise customers in 80+ countries
HOW IT WORKS
Your Workforce Multiplier
Alchemer Iris is built around how you and your team work. It surfaces sharper insights and amplifies the skills of every user, so people can act on what matters most instead of hunting for it.
Prompt-First Navigation
Tell Iris in natural language what you're trying to accomplish, and it takes you there.
Every Signal Unified
Surveys, in-app feedback, reviews, social, and listings in one place — instead of switching between five different tools.
Move from Insight to Action
Insights only matter if they spur action. Connect feedback to workflows, responses, and systems, so teams can quickly close the loop.
Human-in-the-Loop AI
You decide how AI is used. Built-in controls, approvals, and safeguards let you automate and keep a human touch where it matters most.
AT A GLANCE
The Power of an Enterprise Platform, Without the Enterprise Baggage
Most CX and feedback platforms have responded to the AI moment by bolting a generic AI layer onto an existing platform.
Alchemer Iris was built differently from day one.
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AI purpose-built for feedback |
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Transparent pricing, no surprise bills or increases |
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Live in under 30 days |
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400+ native integrations |
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Enterprise security (SOC 2, ISO 27001) |
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Data never used to train shared AI models |
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Dedicated CSM and real human support |
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CAPABILITIES
Let AI Automate Your Next Steps
AI that responds, creates, and follows up automatically
Build Better Surveys Faster with AI
AI helps you create surveys that are clear, focused, and designed to deliver better data.
Respond to Reviews, Automatically
AI drafts on-brand responses across every review site and social channel, so nothing goes unanswered.
Stay Accurate Everywhere
AI keeps your business listings accurate and flags where your reputation needs attention.
One Unified Dashboard
See every metric, from every channel, in one place — instead of switching between five different tools.
Signals Connected, Not Siloed
Each channel is read with the AI built for that job, then connected across the platform — so a dip in survey scores and a spike in review complaints are never analyzed in isolation.
Faster, Smarter Action
Real-time alerts and recommended next steps the moment a signal needs attention — not a quarter later.
CUSTOMER STORIES
Results from Real Teams Using Alchemer AI
Join thousands of satisfied customers who’ve transformed their business.
Faster Time-to-Insight
Washburn & McGoldrick cut feedback analysis time in half with Alchemer AI
Deeper Customer Understanding
customer segments uncovered for Malwarebytes — double what manual analysis found
Stronger Online Reputation
review response rate across 900+ H&R Block Canada locations during peak season
Smarter Product Decisions
new product launches at Malwarebytes informed directly by AI-surfaced sentiment
GO DEEPER
Related Content
Stay informed with the latest insights and industry trends
How Malwarebytes leveled up its CX and grew in a mature market
Malwarebytes used Alchemer’s AI to uncover 15 customer segments, launch 4 new products, and grow revenue in a mature, competitive market. See how purpose-built AI turned feedback into a growth engine.
Alchemer AI: Turning Customer Feedback into Faster, Smarter Action
How Alchemer's purpose-built AI helps feedback teams move faster, analyze more, and decide with greater confidence.
How Washburn & McGoldrick cut analysis time in half
A 50%+ reduction in feedback analysis time, with greater consistency and less bias — powered by Alchemer Pulse.
Alchemer vs. Qualtrics
A detailed, feature-by-feature look at how Alchemer compares to Qualtrics on pricing, implementation, and AI.
Surveys, reviews, social, listings, and dashboards — unified in one AI-native platform. Register for the Iris beta, or get a demo of Alchemer today.